Nur Irdina Mohd Hadzrami
Administrative Assistant
Machang, Kelantan
Summary
Professional with a strong background as a Shop Owner at Kd Welding, excelling in teamwork and customer service. Proven leadership in improving operational efficiency and fostering positive relationships. Skilled in office administration and adept at problem-solving, with a solid grasp of food safety standards from experience as a Home Baker.
Lead few charity programs with local communities such as distribution of food packs to single mothers and flood victims and food bank during MCO. The roles and responsiblities exposed me to leadership, teamwork and problem solving and customer serviceskills..
Overview
10
10
years of professional experience
Work History
Shop Owner
Kd Welding
2022.01 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Home Baker
Mekna's Bakery
2016.01 - Current
- Good experience in baking cakes and pastries
- Wide knowledge of hand craft baking techniques
- Soubd knowledge of food safety and sanitation standards
- Skilled in using ovens, slicer, and other baking equipment
- Ability to understand ingredients and recipes
- Ability to inspect freshness and quality of baking products
Administrative Assistant
The Batik Craft
2020.01 - 2021.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Diploma Pendidikan Awal Kanak Kanak
UNITAR Petaling Jaya, Selangor, Malaysia2024-01
SMK Abdul Samad
Pulai Chondong, Kelantan2020-01
SK Pulai Chondong
Pulai Chondong, Kelantan2015-01
SK Machang 2
Machang, Kelantan, Malaysia2014-01
SJKC HWA MIN
Lunas, Kedah, Malaysia2012-01
Tadika Ceria Sayang
Lunas, Kedah, Malaysia 2001.04 -
Skills
Language:
- Malay: Excellent
- English: Intermediate
- Mandarin: Basic
Skills:
-Teamwork
-Leadership
-Problem Solving
-Customer Service
-Office Administration
-Sales
-Social Media
Timeline
Shop Owner
Kd Welding
2022.01 - Current
Administrative Assistant
The Batik Craft
2020.01 - 2021.12
Home Baker
Mekna's Bakery
2016.01 - Current
Tadika Ceria Sayang
2001.04 -
Diploma Pendidikan Awal Kanak Kanak
SMK Abdul Samad
SK Pulai Chondong
SK Machang 2
SJKC HWA MIN