Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Nurin Aqilah

Nurin Aqilah

Relationship Manager

Summary

Motivated and dedicated professional seeking a role that leverages my skills and abilities to contribute to the company's success and my personal growth. Committed to excellence, I bring a strong work ethic, determination, and the ability to quickly learn and adapt in high-pressure environments. Proven track record of meeting deadlines, working independently or collaboratively, and valuing constructive feedback and diverse perspectives. Eager to share my knowledge and continuously enhance my skills to drive organizational performance and seize upcoming opportunities.

Overview

6
6
years of professional experience
1
1
Language

Work History

Relationship Manager

Maybank
2 2023 - Current
  • Specialized in building and maintaining relationships with private and high-net-worth clients, providing personalized financial solutions tailored to their unique needs and goals.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
  • Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
  • Complied with established internal controls and policies.
  • Liaised directly with stakeholders at all levels, including affluent clients, CEOs, and high-profile individuals, utilizing strong communication skills to build trust and rapport.
  • Held certifications such as PCEIA, CEILLI, TBE, and FIMM, ensuring a high level of professional competence and adherence to industry standards.

Project Manager

Maybank
05.2022 - 02.2023
  • Managed the Maybank Islamic Berhad Signature Branch and Universal Banker Pilot's projects, overseeing timelines and deliverables.
  • Developed impactful presentations to enhance Islamic banking through digitalization and improved facilities.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.

Internship Student

Maybank
02.2022 - 05.2022
  • Positioned in the Strategic Business Department under Community Distribution for four months. Attended project meetings and department huddles where strategic planning and innovative ideas exchanged took place.
  • Particularly involved in preparing campaign updates for weekly business bulletins as well as managing the logistics of published bulletins to ensure smooth delivery to respective stakeholders.
  • Assisted with effective communication via email and meetings with multiple stakeholders to collate information.
  • Engaged with sales people to keep them abreast on the forecast and planning for sales projection as well as emphasizing on sales license renewal.
  • Dealt with multiple line of businesses (LoB) on gathering and distributing information to ensure every unit is on the same page and in line with Group's expectations.
  • Assisted senior management with report validation on the accuracy of information furnished by unit branches.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Developed professional skills through hands-on experiences, including time management and effective communication.

Apprentice

Me.reka Digital Entrepreneurship
01.2022 - 02.2022
  • Recruited as an apprentice to deliver insights to fresh and rising freelancers in the digital world.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Prioritized and accomplished multiple tasks within established timeframes.

Sales Assistant

NH Prima International Sdn Bhd
05.2019 - 06.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Instructor Coordinator

KidZania Kuala Lumpur
05.2018 - 04.2019
  • Adapted teaching styles to accommodate diverse learners within the classroom setting, ensuring equitable access to education for all students.
  • Enhanced student comprehension by incorporating diverse teaching methods and materials.
  • Provided basic and complex knowledge of macro concepts to children which help them understand the adult world and assist to prepare for it.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.

Sales Assistant

Padini Concept Store
01.2018 - 02.2018
  • Developed communication and marketing skills towards different categories of customers.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.


Education

Bachelor of Business Administrations (Hons) - Islamic Finance

Universiti Kuala Lumpur

Foundation in Law

UiTM

Science Stream

Mara Junior Science College (MRSM)

Skills

Value Selling

Timeline

Project Manager

Maybank
05.2022 - 02.2023

Internship Student

Maybank
02.2022 - 05.2022

Apprentice

Me.reka Digital Entrepreneurship
01.2022 - 02.2022

Sales Assistant

NH Prima International Sdn Bhd
05.2019 - 06.2019

Instructor Coordinator

KidZania Kuala Lumpur
05.2018 - 04.2019

Sales Assistant

Padini Concept Store
01.2018 - 02.2018

Relationship Manager

Maybank
2 2023 - Current

Bachelor of Business Administrations (Hons) - Islamic Finance

Universiti Kuala Lumpur

Foundation in Law

UiTM

Science Stream

Mara Junior Science College (MRSM)

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Nurin Aqilah Relationship Manager