Nurinah Amin
Kuala Lumpur,14
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Recovery Officer - Contract
Grolier (Malaysia) Sdn Bhd
03.2016 - Current
- Managed accounts in Debt Manager to control flow through and to achieve targeted recoveries and delinquencies
- To call for written off accounts for Unsecured and Secured accounts in securing promised to pay in order to improve delinquencies rate and increase recoveries
- Assisted to negotiate for settlements/ installment plan while addressing customers complains
- Attended to walk in customers when necessary and do a verification call for new incoming orders.
Bank Teller
CIMB Bank Berhad
09.1997 - 08.2015
- Processing banking transaction whilst ensuring cash handling and balancing with zero errors rate
- Addressed customer queries and provide an accurate solution to their concerns
- Used variety of computer programs and application related to financing to ease the transaction process.
Customer Service Cum Sales
- Identify and addressed client's need, planned sales pitch, negotiated and closed sales leads
- Handled inbound calls from existing customers and encouraged them to upgrade and maintained clients trustworthy on the services provided
- Worked closely with the teams to achieve targeted Key Performance Index (KPI)
- Created a potential prospect by following up and maintaining good relationship with past and existing clients.
Admin Clerks
- Scheduled and coordinated meetings and appointments for Relationship Manager
- Prepared documents on correspondences, drafts, memo and email while composing two weekly reports to respective departments
- Opened, sorted and distributed incoming messaged and correspondence
- Purchased and maintain office supply inventories and being careful to adhere to budgeting practices
- Greeted visitor and determined to whom and when they could speak with specific individuals.
Account Clerk
- Processing daily branch accounting balance with zero errors rate
- Prepared and sorted accounting reports as per general ledger accounts
- Maintained account documents and records in organized manners.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Jelai
Skills
Negotiation
undefinedCertification
Certificate Tutorial Institute, Kuala Lumpur, 11/29/99
Timeline
Recovery Officer - Contract
Grolier (Malaysia) Sdn Bhd
03.2016 - Current
Bank Teller
CIMB Bank Berhad
09.1997 - 08.2015
Customer Service Cum Sales
Admin Clerks
Account Clerk
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Jelai
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