Nurinah Amin
Kuala Lumpur,14
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Recovery Officer - Contract
Grolier (Malaysia) Sdn Bhd
03.2016 - Current
- Managed accounts in Debt Manager to control flow through and to achieve targeted recoveries and delinquencies
- To call for written off accounts for Unsecured and Secured accounts in securing promised to pay in order to improve delinquencies rate and increase recoveries
- Assisted to negotiate for settlements/ installment plan while addressing customers complains
- Attended to walk in customers when necessary and do a verification call for new incoming orders.
Bank Teller
CIMB Bank Berhad
09.1997 - 08.2015
- Processing banking transaction whilst ensuring cash handling and balancing with zero errors rate
- Addressed customer queries and provide an accurate solution to their concerns
- Used variety of computer programs and application related to financing to ease the transaction process.
Customer Service Cum Sales
- Identify and addressed client's need, planned sales pitch, negotiated and closed sales leads
- Handled inbound calls from existing customers and encouraged them to upgrade and maintained clients trustworthy on the services provided
- Worked closely with the teams to achieve targeted Key Performance Index (KPI)
- Created a potential prospect by following up and maintaining good relationship with past and existing clients.
Admin Clerks
- Scheduled and coordinated meetings and appointments for Relationship Manager
- Prepared documents on correspondences, drafts, memo and email while composing two weekly reports to respective departments
- Opened, sorted and distributed incoming messaged and correspondence
- Purchased and maintain office supply inventories and being careful to adhere to budgeting practices
- Greeted visitor and determined to whom and when they could speak with specific individuals.
Account Clerk
- Processing daily branch accounting balance with zero errors rate
- Prepared and sorted accounting reports as per general ledger accounts
- Maintained account documents and records in organized manners.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Jelai
Skills
Negotiation
Time Management
Team Oriented
Product Knowledge
Payment Arrangements
Microsoft Office
Date Entry
Cash Handling
Patience and Tolerance
Payment Processing
Customer Assistance
Customer Service
Friendly and Helpful
Teamwork and Collaboration
Certification
Certificate Tutorial Institute, Kuala Lumpur, 11/29/99
Timeline
Recovery Officer - Contract
Grolier (Malaysia) Sdn Bhd
03.2016 - Current
Bank Teller
CIMB Bank Berhad
09.1997 - 08.2015
Customer Service Cum Sales
Admin Clerks
Account Clerk
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Jelai