NUR ILYANI BT CHE JOHAR
DENTAL SURGEON ASSISTANT AND RECEPTIONISTS
JALAN SENTUL
Summary
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Telemarketing Sales Representative
UTS Solutions Sdn Bhd
Raja Chulan
12.2017 - 07.2018
- Answered calls, took messages, and transferred calls to correct individuals.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Operations Manager / ENCIK ZUR
Hot Pot King Steamboat Restaurant
JALAN KUCHING
09.2018 - 12.2019
- Preparing meeting agendas, taking care transcribing minutes, and circulating this to the staffs
- Resolving routine questions refer unusual cases to SV
- Oversee and verify the work of staff
- Utilizing personal computer, typewriter, and other standard office equipment for recording, storing, receiving and presenting information.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
ASSISTANT OFFICE CLERK / CHEE JUAN POH
BBS DISTRIBUTION SDN BHD
JALAN BUKIT BINTANG
01.2019 - 12.2020
- Handles all offices clerical needs, including answering telephone calls.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited documents to keep company materials free of grammar errors.
- Proofreads all documents to check their spelling, grammar and formatting
- Prepared records transmission electronically or physical mail to different offices
- Interacted with customers by phone, email, or in-person to provide information.
Junior Tender Executive / EN SHAHRUL NIZAM
UNGGUL MEDIK SDN BHD
Batu Caves Centerpoints
10.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- To prepare tender documents compilation for submission.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Composing tender documents and customer proposals.
- Management of new sales leads, including qualification, response, recording and follow up with the objective of securing purchase orders.
- Paid attention to detail while completing tenders given.
- Managed time efficiently in order to complete all tasks within deadlines.
Clinic Office Assistant
DR PUAN HARYATI
KLINIK KITA SENTUL PERDANA
05.2021 - 11.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Promoting patient safety by maintaining a clean and hygienic environment.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Setting up and stocking examination and procedure rooms.
- Sterilizing medical equipment and sanitizing designated areas.
Assistant Dental Surgeon/ ENCIK SHANAZ
KLINIK PERGIGIAN FAUZIAH
MENARA CENTARA BRANCH
12.2021 - 01.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Administered general and local anesthetics.
- Worked well in a team setting, providing support and guidance.
- Can do normal case like Scalling & Polishing, Fillings, Veneers and do the big case like MOS, RCT, Crown , Denture and etc.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Showing patients to their exam rooms.
- Preparing patients for procedures and/or surgeries.
- Assisting with procedures such as fillings, crowns, and .extractions,Making dental impressions
- Register patient at counter.
- Preparing the surgery room for procedures and assisting the dentist during procedure.
- Helping with infection control by sterilizing and disinfecting instruments .
- Treat patients with care during dental treatment .
- Providing administrative support, such as scheduling appointments and billing.
- To answer the phone promptly .
- Maintain dental clinic's cleanliness and image .
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
DENTAL SURGEON ASSISTANT RECEPTIONIST
Q&M CS TAN DENTAL SURGERY CLINIC
JALAN RAJA CHULAN
12.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Completed 10 operations per day with patients under general sedation and treated with local anesthetics.
- Administered general and local anesthetics.
- Completed bone grafts, surgical root canals and other procedures to tackle advanced concerns.
- Skilled at working independently and collaboratively in a team environment.
- Sterilized rooms and prepped equipment and instruments for ANY procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
Education
BACHELOR OF INTERNATIONAL BUSINESS - Business Management Skills
MANAGEMENT SCIENCE UNIVERSITY
MSU SHAH ALAM 05.2013 - 11.2021
Skills
MotivationsTask prioritization
Good in Time Management
Microsoft Word, Excel, Power PointDynamicWilling to learn a new lessonStaff Management
Employee training and development
Office management
Office administration
Filing and data archiving
Additional Information
Hi everyone, since I am always quick to make a joke or try to get someone to smile, my employer would say I am funny. Perhaps this doesn't sound like a typical resume point, but members of my team might beg to differ. We all worked together well, and I helped to keep morale high. I think it's important to incorporate a little humor into our everyday lives to keep spirits high in the company. And what the important for me now, I am always looking for an opportunity to do better and achieve greatness. Thank you.
Timeline
DENTAL SURGEON ASSISTANT RECEPTIONIST
Q&M CS TAN DENTAL SURGERY CLINIC
12.2022 - Current
Assistant Dental Surgeon/ ENCIK SHANAZ
KLINIK PERGIGIAN FAUZIAH
12.2021 - 01.2022
Clinic Office Assistant
DR PUAN HARYATI
05.2021 - 11.2021
Junior Tender Executive / EN SHAHRUL NIZAM
UNGGUL MEDIK SDN BHD
10.2020 - 05.2021
ASSISTANT OFFICE CLERK / CHEE JUAN POH
BBS DISTRIBUTION SDN BHD
01.2019 - 12.2020
Operations Manager / ENCIK ZUR
Hot Pot King Steamboat Restaurant
09.2018 - 12.2019
Telemarketing Sales Representative
UTS Solutions Sdn Bhd
12.2017 - 07.2018
BACHELOR OF INTERNATIONAL BUSINESS - Business Management Skills
MANAGEMENT SCIENCE UNIVERSITY
05.2013 - 11.2021