Nur Husnina Atiqah Binti Hishamuddin
Content Moderator Executive
Puchong
Summary
Versatile operations and compliance professional with over 7 years of experience across customer service, Trust & Safety and content moderation. Proven ability to manage stakeholder relationships, collaborate with cross-functional teams and deliver accurate outcomes in high-volume environments. Experienced in AML-related processes including KYC, CDD/EDD and PEP screening, with strong capabilities in risk assessment, policy interpretation and regulatory compliance. Known for balancing compliance requirements with customer experience while maintaining effective communication with internal and external stakeholders.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Content Moderator Executive
Teleperformance Malaysia
11.2023 - Current
- Reviewed high-volume user-generated content to ensure compliance with platform policies and safety standards
- Applied policy enforcement and risk assessment in handling sensitive and complex cases
- Maintained high accuracy and consistent KPI performance in quality and productivity metrics
- Identified trends and escalated potential risks to improve platform safety and operational outcomes
- Collaborated with cross-functional stakeholders including QA and policy teams to ensure alignment with platform standards
- Appointed as Subject Matter Expert (SME), providing training, performance support and operational insights
Customer Service Executive
Mercedes- Benz Services Malaysia
11.2022 - 11.2023
- Conducted PEP screening, KYC verification and CDD/EDD processes in line with AML compliance standards
- Performed risk assessment and transaction review, identifying and escalating suspicious activities
- Ensured compliance with regulatory requirements and internal policies (including PDPA)
- Liaised with internal stakeholders, compliance teams and auditors to support audit processes and ensure accuracy
- Collaborated with cross-functional teams to improve compliance workflows and service delivery
Content Moderator Executive
Majorel Malaysia
05.2022 - 11.2022
- Evaluated online social media and advertising content in alignment with policy guidelines.
- Reviewed images and text-based content using internal applications for accuracy and compliance.
- Collaborated with team members to ensure content moderation standards were met consistently.
Customer Service Executive
Fashion Valet Sdn. Bhd.
06.2020 - 05.2021
- Managed customer inquiries via calls, email and live chat, ensuring timely and effective resolution
- Handled escalations and complex complaints with professionalism and strong problem-solving skills
- Acted as shift lead, coordinating team workflows and supporting daily operations
- Collaborated with internal stakeholders to resolve issues and improve customer experience
- Updated SOPs and prepared documentation to support operational improvements
E-Commerce Customer Service Executive
JD Sports Fashion Malaysia
05.2019 - 06.2020
- Delivered multi-channel customer support across Malaysia, Singapore and UK markets
- Managed refunds, complaints and inquiries efficiently while maintaining high customer satisfaction
- Coordinated with internal teams to resolve customer issues and ensure seamless service delivery
Education
Bachelor of Communication (Hons) - Corporate Communication
Kolej University Poly-Tech Mara
Kuala Lumpur 04.2001 -
Diploma - Secretarial Science
Politeknik Sultan Idris Shah
Sabak Bernam, Selangor, Malaysia 04.2001 -
Skills
AML / Anti-Money Laundering
KYC / CDD / EDD
PEP Screening & Risk Profiling
Transaction Monitoring
Compliance & Regulatory Standards
Risk Assessment & Escalation Handling
Stakeholder Management & Cross-functional Collaboration
Content Moderation (Trust & Safety)
Customer Experience & Service Operations
Policy Interpretation & Enforcement
Data Analysis & Reporting
Accomplishments
Dean’s List Award
KOLEJ UNIVERSITY POLY-TECH MARA, KUALA LUMPUR
- 2016 Semester 1 (CGPA 3.72)
- 2016 Semester 2 (CGPA 3.83)
Timeline
Content Moderator Executive
Teleperformance Malaysia
11.2023 - Current
Customer Service Executive
Mercedes- Benz Services Malaysia
11.2022 - 11.2023
Content Moderator Executive
Majorel Malaysia
05.2022 - 11.2022
Customer Service Executive
Fashion Valet Sdn. Bhd.
06.2020 - 05.2021
E-Commerce Customer Service Executive
JD Sports Fashion Malaysia
05.2019 - 06.2020
Bachelor of Communication (Hons) - Corporate Communication
Kolej University Poly-Tech Mara
04.2001 -
Diploma - Secretarial Science
Politeknik Sultan Idris Shah
04.2001 -