Nur Hidayah Zulkifli

Main Responsibilities:

• Client-Focused Software Implementation: Specializing in GPS Tracking and Fleet Management, responsible for implementing, training, and providing support to clients. Prioritize client satisfaction and project success.
• Diverse Client Base: Engage with corporate, governmental organizations, and various industries. Manage key clients, including but not limited to Jabatan Pengangkutan Jalan Malaysia, Setiausaha Kerajaan Negeri Kelantan (S.U.K), Lembaga Getah Malaysia, FGV Transport Services Sdn Bhd, Konsortium E-mutiara, Multimodal Freight Sdn Bhd, Sime Darby Rent A Car Sdn Bhd, and actively associate with Lembaga Pelabuhan Johor.
• Business Opportunity Identification: Actively identify and pursue business opportunities within the industry.
• Software Training: Serve as a software trainer, conducting training sessions for clients. Expertise includes training on the GPS solution, covering aspects such as Client-Based software, Oncore Web software, Oncore Video Recorder, Integrated with Distribution System (ILDS), and proficiency in engaging with CANBus solutions.
• Customer Service Excellence: Prioritize superior customer service throughout project management, ensuring successful project completion and client satisfaction.
• Invoicing and Payment Responsibilities: Understand the invoicing process accurately. Generate correct invoices and related documents.
• Monitoring and Updating Payments:Monitor and update payment statuses accurately. Keep track of payments in a timely manner. Ensure accuracy and completeness in recording payment information.
  
  
  

Roles and Responsibilities:

• Assistant to Team Lead: Support the team lead in various tasks and activities.
• Handling Team Members' Issues: Address and resolve issues faced by team members.
• Freight Cost Invoice Verification: Receive, verify, and approve freight cost invoices against contractual recorded prices. Specialized experience in handling invoices from Latin America, North America, India, Middle East, and Africa regions.
• Timely Processing of Invoices: Ensure the timely processing of invoices.
• Handling Constraint Situations: Act as a point of contact for Share Services Center, Logistics Service Providers, Global Logistics Procurement, and customer teams in resolving operational daily issues.
• Tracker Records and Invoice Backlog: Update manual tracker records and maintain records of invoice backlogs on a daily basis.

Main Responsibilities:

• Create and Issue Bill of Lading and Letter of Credit: Generate and issue bill of lading and letter of credit notes for BDP's clients.
• Client Handling - Europe Region: Manage clients of BDP International from the Europe region.
• Task Segmentation: Efficiently segment and organize work tasks.
• Handling Issues and Errors: Address and resolve issues and errors as they arise.
• Client Communication: Communicate with clients through email and phone calls.
• Coordination with Warehouse Team: Collaborate with the warehouse team for effective coordination. Track materials dispatched by the company.
• Documentation of Warehouse Activities: Document various warehouse-related activities. Take responsibility for all commercial activities and transactions related to the warehouse.
• Job Reception and Dispatch:Receive jobs from clients. Dispatch jobs to distributors with updated information.
• Report Preparation: Prepare reports upon completion of jobs. Send reports back to clients.