NURHIDAYAH SHAMSUDDIN
On Demand Driver
Kajang, Selangor
Summary
Experienced and self-motivated professional with a background in procurement and logistics, complemented by a hands-on role in the ride-hailing industry. Former Senior Executive with proven expertise in supply chain coordination, vendor management, and cost optimization. Currently delivering ride-hailing services with a focus on punctuality and client satisfaction,demonstrating problem-solving abilities under dynamic conditions. Brings a proven ability to adapt quickly and perform effectively in fast-paced environments.
Overview
15
15
years of professional experience
Work History
ON-DEMAND DRIVER
GRAB
07.2024 - Current
- Provided safe and efficient transportation services to passengers, maintaining a 5-star rating.
- Utilized route optimization tools to reduce fuel costs and improve delivery time.
- Delivered high-quality customer service, handling requests, complaints, and payments professionally.
- Managed vehicle maintenance, scheduling, and income tracking independently.
CUSTOMER SERVICE REPRESENTATIVE
IBM MALAYSIA
03.2024 - 06.2024
- Manage email queries from the clients regarding products and parts return requests.
- Check and validate parts return requests based on the checklist provided by the vendors.
- Route return requests to appropriate departments based on policy and approval requirement.
SENIOR EXECUTIVE, PARTS
KUBOTA MALAYSIA SDN. BHD.
03.2010 - 08.2023
- Manage procurement activities for Kubota original spare parts from Kubota principals and Non-Kubota spare parts from the overseas vendors in accordance with company policies and specifications.
- Source and evaluate potential suppliers, negotiate terms, and issue purchase orders via SAGE.
- Collaborate with Sales and Service Departments to ensure timely procurement of critical parts.
- Monitor vendors performance and delivery timelines, ensuring adherence to contractual terms.
- Conduct cost analysis to identify savings opportunities and improve purchasing efficiency.
- Maintain accurate purchasing records and ensure compliance with company standards.
Education
Bach. of Tech. (Hons) Business Information Systems - CGPA : 3.33
UNIVERSITI TEKNOLOGI PETRONAS
TRONOH, PERAK 04.2001 -
Skills
- Strategic Sourcing & Procurement
- Vendor Negotiation & Management
- Inventory & Stock Control
- Purchase Order (PO) Management
- Cost Reduction & Budget Management
- Supply Chain Optimization
- ERP Systems (Microsoft AX & SAGE)
- Import/Export Documentation
- Compliance & Quality Assurance
- Microsoft Office Suite (Excel, Word, PowerPoint)
Additional Information
- Languages : English (Fluent) & Malay (Fluent)
- Valid Malaysian Driving License (Class B2, D & PSV)
Personal Information
Age: 38
References
References available upon request.
Timeline
ON-DEMAND DRIVER
GRAB
07.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
IBM MALAYSIA
03.2024 - 06.2024
SENIOR EXECUTIVE, PARTS
KUBOTA MALAYSIA SDN. BHD.
03.2010 - 08.2023
Bach. of Tech. (Hons) Business Information Systems - CGPA : 3.33
UNIVERSITI TEKNOLOGI PETRONAS
04.2001 -
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