NUR HIDAYAH MOHAMED FADZIL

Job description :

1. Process and handle center staff monthly payroll such as checking employee application form, punch card, leave record, advance form, center attendance checklist, distribute pay slip and etc.

2. Update ISO documentation and training record.

3. Supervise dispatch services.

4. Follow up Probationary Appraisal Form (Borang Penilaian Tempoh Percubaan) before confirmation date.

5. The application and the submission of the employee’s EPF, Socso and Income tax.

6. Liaison with government bodies on all statutory requirements and monthly payment submission such as EPF/ Socso / Income Tax and etc.

7. Follow up Training Feedback Form & Training Evaluation Form.

8. Maintenance of personal files for staff to ensure all documents and data are updated, e.g. warning letter, notice and etc.

9. Upkeep of office equipment.

10. Receive/ handle incoming calls as per timetable.

11. To conduct Induction Training for new Center Manager/ Supervisor such as sharing on benefits, leave/ payroll calculations.

12. Arrange and conduct staff induction programmed.

13. Prepare all model for induction programmed training.

14. Updating employee’s annual leave, sick leave, emergency leave etc.

15. Responsible for employee’s EA forms. (Center)

16. Act as liaison between management and employees with handling inquiry and help to resolve the issues related to work.

17. Apply license for center.

18. Become chairman and preparing minute meeting.

19. Process and handle monthly payroll and allowance for foreign staffs.

20. Come up with training slide for all training conducted.

Job description :

1- Maintain a policy of regular customer contact with customer satisfaction as the goal.

2 - To be able to present an appropriate image for the company and deal competently with the people and problems.

3 - Handling and assisting on all customer's incoming call's.

4 - Inform center personnel on customer's complaints and get more details regarding the

5 - Preparing and issuing membership cards and sample membership cards for all CAR's center in Malaysia.

6 - Maintain a proper record/filling of customer related documents.

7 - Organize and prepare any promotion material for issuance to customers on mailing list upon.

8 - To monitor and ensure all related stationary are in order and available at all the time i.e

9 - Liaise with center personnel regarding customer's information i.e service balance; membership card number etc and customer's complaint until case close.

10 - Calls canter and arrange appointment for customer's in order for service's.

11 - Calls and arrange appointments with customer's in order to solve their complaints.

12 - Handle customer's inquiries by telephone and by emails.

13 - Provide customer's with product and service information.

14 - To provide information to assist customer or refer them to appropriate contacts.

15 - To examine and suggest new ways of improving rapport with customers but not limited to executing special promotions for customers.

16 - Follow up with Courier Company on related delivery matters, e.g undelivered member cards.

Industry Consulting (IT, Science, Engineering & Technical)

Specialization : Customer Service and Technical Support
Role : Assist call for (F&B) solution system and Technician Support

Industry : Call Center / F&B / IT Support

Job description :

1- Take incoming telephone enquirers on F&B ( Obrien's) and help desk for technical support.
2- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
3- Sending the delivery order to the accorded F&B outlet.
4- To check on order status and inform customers of available food items and promotions.
5- Working with customers/employees to identify computer problems and advising on the solution.
6- Logging and keeping records of customer queries.
7- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
8- Identify and escalate priority issues per Client specifications.
9- Redirect problems to appropriate resource.
10- Troubleshooting system and network problems and diagnosing and solving hardware faults.
11- Following diagrams and written instructions to repair a fault or set up a system.
12- Responding within agreed time limits to call-outs.
13- Providing support, including procedural documentation and relevant reports.
14- Capture all relevant and needed information on the system used to ensure enough information is recorded.
15- Make any ad-hoc outgoing calls to customers as required to resolve any outstanding queries.
16- Organize ideas and communicate oral messages appropriate to listeners and situations.
17- To carry out other duties that assigned by supervisor acting on behalf of Cuscapi Group of Companies.

• Industry Biotechnology / Pharmaceutical / Clinical research
• Job description :
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Industry Banking / Financial Services.

Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

• Duties and Responsibilities:
• Answer calls.
• Handle customer inquiries by telephone and by emails.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Update existing customer information.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.
• Complete call logs.
• Produce call reports.

Job Description :
Performs assigned duties, under direction of experienced personnel, to gain knowledge experience required for promotion to management positions. Receives training plus performs duties in several departments, like credit, customer relations, accounting, or sales, to become familiar with line & staff functions, operations, management viewpoints plus company policies practices that affect each phase .

• Duties and Responsibilities:
• Maximizing sales and minimizing cost.
• Getting involved in recruitment and motivating staff.
• Managing a sales team.
• Selling to customers.
• Merchandising.
• Paperwork (invoice)
• Store promotion.
• Gaining an overall view of how the branch operates and adapting to their objectives.
• Sales report.
• Responsible for maintaining, controlling and analysis the inventory of the Company.