NURHIDAYAH BINTI OMAR SIDEK
FINANCIAL SERVICES ENABLER 3 (FSE3)
No. 7, Jalan Aruna 6, Taman M Aruna, 48020 Rawang, Selangor
Summary
Dynamic financial services professional with a proven track record at MBSB Bank, excelling in customer service and cash handling. Recognized for enhancing operational efficiency and fostering teamwork, I leverage strong problem-solving skills and meticulous attention to detail to deliver exceptional results in high-pressure environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Chief Cashier position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
FINANCIAL SERVICES ENABLER 3
TELLER MBSB BANK BERHAD
04.2018 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Customer Service Executive
BMW QUILL AUTOMOBILES SERVICE CENTRE
08.2017 - 01.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Senior Executive
Legal Firm
06.2015 - 08.2017
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
CLERK
Bankers
05.2014 - 06.2015
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Clerk
Data Entry Operating
04.2013 - 04.2014
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Clerk
Secretary
03.2012 - 03.2013
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
DIPLOMA INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY
KOLEJ TEKNOLOGI TIMUR
Sepang, Selangor, Malaysia 03.2009 - 03.2011
Some College (No Degree) - Sijil Pelajaran Malaysia (SPM)
SEKOLAH MENENGAH KEBANGSAAN SETAPAK INDAH
KUALA LUMPUR 01.2003 - 11.2007
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Data entry
Multitasking
Microsoft Word
Multitasking Abilities
Dependable and responsible
Organization and time management
Verbal communication
Excellent communication
Supervision and leadership
Timeline
FINANCIAL SERVICES ENABLER 3
TELLER MBSB BANK BERHAD
04.2018 - Current
Customer Service Executive
BMW QUILL AUTOMOBILES SERVICE CENTRE
08.2017 - 01.2018
Senior Executive
Legal Firm
06.2015 - 08.2017
CLERK
Bankers
05.2014 - 06.2015
Clerk
Data Entry Operating
04.2013 - 04.2014
Clerk
Secretary
03.2012 - 03.2013
DIPLOMA INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY
KOLEJ TEKNOLOGI TIMUR
03.2009 - 03.2011
Some College (No Degree) - Sijil Pelajaran Malaysia (SPM)
SEKOLAH MENENGAH KEBANGSAAN SETAPAK INDAH
01.2003 - 11.2007
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