NURHIDAYAH BINTI MAZLAN
Customer Service Executive
Kuala Lumpur
Summary
To become an effective, consistent and conscientious staff, also seeking new experience, new working cultural, environment and as well as sharing my knowledge and gain new one.
Overview
2026
2026
years of professional experience
2013
2013
years of post-secondary education
Work History
Cashier
GSC Berjaya Times Square
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Support Representative
Open2assist Sdn Bhd
02.2021 - Current
- Company Overview: Customer Support Representative in a fintech industry
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized CRM tools and Intercom and Zendesk previously, effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
Telemarketing Exec
Plantation International Agarwood SDN BHD
11.2020 - 02.2021
- Company Overview: Public Relation
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Customer Service
U Mobile Sdn Bhd
02.2018 - 10.2020
- Company Overview: Telecommunications
- Handling Inbound call(contact Centre)
- Use CRM and email as daily tool in the office
- Hit KPI for self and team every month and help to maintain SLA daily
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Provided exceptional customer service by addressing inquiries quickly and professionally.
- Monitored and reported technical issues to deliver quality customer service.
Education
CAT-ACCA - Accounting
KUPTM KL
Sijil Pelajaran Malaysia(SPM) - undefined
SMKA SHAMS
Skills
Customer service
Customer assistance
Personal Information
- Age: 31
- Date of Birth: 31/05/94
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Additional Information
References
En Zulfitri Iqram Ghani - Team leader , U Mobile Sdn Bhd
En Hasbullah Turkan - Ex Team leader, Open2assist Sdn Bhd
Timeline
Customer Support Representative
Open2assist Sdn Bhd
02.2021 - Current
Telemarketing Exec
Plantation International Agarwood SDN BHD
11.2020 - 02.2021
Customer Service
U Mobile Sdn Bhd
02.2018 - 10.2020
Sijil Pelajaran Malaysia(SPM) - undefined
SMKA SHAMS
Cashier
GSC Berjaya Times Square
CAT-ACCA - Accounting
KUPTM KL
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