Nur Hazirah Ismail
Tasek Gelugor
Summary
To succeed in an environment of growth and excellence. To earn a job which provides me job satisfaction and self-development and at the same time help me achieve personal as well as organizational goals Highly proactive manager with 13 years of experience in team leadership in F&b industry. Background includes sales, management and customer service in fast-paced settings.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Area Manager
Secret Recipe Cakes & Cafe Sdn Bhd
2023.12 - Current
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coordinated with other district managers to actualize performance improvement strategies.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Modeled best practices for sales and customer service.
Restaurant Manager
Texas Chicken Malaysia
2022.07 - 2023.11
- Optimized profits by controlling food, beverage and labour costs daily
- Guaranteed compliance with food safety procedures and quality control guidelines
- Minimize loss and misuse of equipment through proper supervision and staff training
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Conducted daily pre-shift and weekly departmental meetings to maximise organizational efficiency.
Area Manager
Texas Chicken Malaysia
2020.01 - 2022.07
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
- Led, trained and coached employees to consistently meet and exceed target KPIs
- Promoted positive customer service experience by promptly resolving conflicts
- Maintained positive, professional working environment to optimise staff and customer satisfaction
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
Restaurant Manager
Texas Chicken Malaysia
2017.09
- Optimised profits by controlling food, beverage and labour costs daily
- Guaranteed compliance with food safety procedures and quality control guidelines
- Minimised loss and misuse of equipment through proper supervision and staff training
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
Assistant Restaurant Manager
KFC Peninsular Malaysia Sdn Bhd
2011.01 - 2017.08
- Operated by: QSR Store Sdn.Bhd (Company No: 26388-T) No, Lorong Usahawan 2, Pusat Perniagaan Kepala Batas, Handle and run restaurant operation Guide and monitor all crews to handle their job followed company's procedures and guideline Maintain level of company's satification Handle restaurant's documentation systematically Help General Restaurant Manager to handle restaurant operation systematically without customer's issues
- Assisted to ensure all departments and team members complied with health & safety, food hygiene and alcohol licensing regulations at all times
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
Education
Degree in Biosystems & Agriculture Engineering -
Universiti Putra Malaysia
2007.01 - 2011.04
Sijil Pelajaran Malaysia - undefined
Mara Science colleges Balik Pulau
2005.01 - 2006.04
Skills
Microsoft Office (Word, Excel, PowerPoint & Access)
Excellent communication skills and great at interpersonal communication
Proficient in Leadership skills and Restaurant management
Excellent communication skills and great at interpersonal communication
High level of learning agility - quick learner
Self-motivated and strong level of confidence
Willing to learn and a fast learner
Supervisory skills
Operations Management
Activities
- Join RESERVE OFFICER TRAINING UNIT (ROTU)/ PALAPES under Wataniah (ATM)
- Represented the Volleyball competition for University
- Managed 'Hari Sukan Kolej Sultan Alleudiin Sulaiman Shah (KOSASS)' as programmer.
- Managed 'Makan Malam Rajimental PALAPES ke-29' as programmer.
References
- Mohd Ridzuan Bin Md Nayan, Texas Chicken Malaysia, Area Manager, ridzuan.nayan@texaschickenmalaysia.com, +6012-2604799
- Mohd Fauzi Bin Mohamad, Texas Chicken Malaysia, Operation Manager, mohd.fauzi@texaschickenmalaysia.com, +6012-5212899
Timeline
Area Manager
Secret Recipe Cakes & Cafe Sdn Bhd
2023.12 - Current
Restaurant Manager
Texas Chicken Malaysia
2022.07 - 2023.11
Area Manager
Texas Chicken Malaysia
2020.01 - 2022.07
Restaurant Manager
Texas Chicken Malaysia
2017.09
Assistant Restaurant Manager
KFC Peninsular Malaysia Sdn Bhd
2011.01 - 2017.08
Degree in Biosystems & Agriculture Engineering -
Universiti Putra Malaysia
2007.01 - 2011.04
Sijil Pelajaran Malaysia - undefined
Mara Science colleges Balik Pulau
2005.01 - 2006.04