NUR HAZIQAH BINTI KAMARULZAMAN

Reporting / database

• Provided management-requested data for the wholesale segment on a weekly, monthly, and quarterly basis, including sales achievements, forecasts, and analytical insights.
• Produced performance reports for account managers, team leads, and heads of segments, enhancing decision-making through clear analytics.
• Monitored adherence to funnel guidelines and provided analysis for trending won & lost orders, supporting strategic decision-making.

Analytics

• Analyzed trends in sales funnel and campaign performance, delivering insights for improved sales strategies.

Operations management

• Managed customer relations by addressing billing issues and coordinating meetings to resolve client concerns, ensuring high customer satisfaction.
• Billed non-standard products for maxis, manually calculated charges, and secured finance team approval before invoicing customers.
• Customer relations and dispute resolution specialist
• Supported the wholesale team in generating an additional RM2 million in revenue for 2023 through effective collaboration and strategic initiatives.

Dispute/waiver/collection

• Identified and escalated unproductive billing disputes, providing chronologies and working with the billing team to resolve waiver and adjustment cases.
• Bridged communication between the collection team and account managers, facilitating timely resolutions to collection issues.
• Successfully reduced overdue payments from RM10 million to RM3 million by providing strategic support and collaboration with the collection team, driving significant improvements in receivables recovery.

• Prepared comprehensive daily Sales Reports for management, contributing to strategic planning and data-driven sales forecasting.
• Managed and updated the Working File to track and monitor daily, monthly, and yearly KPI targets, ensuring the sales team met performance goals.
• Updated and oversaw SPA Management & Liaison team reports, troubleshooting and resolving discrepancies in file transfers and sold figures for accurate reporting.
• Assisted the Finance Department by preparing and submitting the Profit Recognition Monthly Report, aligning with financial projections and business objectives.
• Provided timely weekly updates on the Corporate Dashboard, ensuring Corporate Communication received accurate and actionable insights.
• Prepared detailed monthly Sales Breakdown Reports by Race for the Procurement team, supporting decision-making processes.
• Generated ad hoc Sales/Registrant Reports for Corporate Services and Government Liaison teams to meet urgent and specific reporting needs.
• Liaised with bankers and purchasers to promote and implement new sales programs, with a focus on end financing solutions.
• Served as the key personnel responsible for managing a CRM system containing a database of 1.8 million PR1MA registrants, ensuring data integrity and accessibility.
• Collected, analyzed, and interpreted data to deliver insightful reports to relevant stakeholders, facilitating informed decision-making.
• Collaborated cross-functionally with various teams to address business needs, streamline processes, and support organizational objectives.

• Guided customers through obtaining their CCRIS reports and provided in-person advice on purchasing homes.
• Collaborated with event organizers to plan and execute sales roadshows, driving brand awareness and engagement.
• Prepared and processed Purchase Requisition forms and Purchase Orders in the JDE System, ensuring timely payments to vendors.
• Updated sales reports and supported the planning of sales forecasts to align with business goals.
• Appointed as Floor Manager during PR1MA Open Day events, responsible for promoting and selling PR1MA projects to customers.
• Managed event invitation processes, coordinating email and SMS blasting to maximize attendee participation.
• Managed risks and resolved issues proactively, maintaining project momentum and minimizing delays.

• Responded to customer comments, feedback, and posts on social media platforms, ensuring timely and professional communication.
• Monitored and tracked customer inquiries and complaints across social media channels, ensuring resolution within designated timelines.
• Escalated complex customer complaints to relevant departments, facilitating efficient issue resolution.
• Diagnosed customer issues related to Yes 4G services and provided tailored solutions and advice, enhancing customer satisfaction and service experience.

• Handle Special Project 'INTRADE 2015/ Malaysia Fashion Week 2015'
• Assist to create INTRADE Brief (Purpose; Information on the event for Minister of Ministry of International Trade and Industry [MITI] and internal staff)
• Created the final report for INTRADE 2015
• On event day, responsible as liaison officer (Role; to assist buyers to meet up with fashion designer and arranged their business meeting)
• International Sourcing Program (INSP) in conjunction with MIHAS
• Programme which International buyers and Malaysian sellers will partake in one-to-one Business Meetings that will promote cross-border trade and investment
• Check company profile before approved their application to participate in INSP and assist to arranged meeting for Malaysia company & International Buyers
• Segregate them based on the product categories
• Responsible to create report based on the feedback received from the programmed
• Additional task is to create ASEAN Portal (Function; Guidance for Malaysian company who interested to expand their business to ASEAN counties)