Nur Hayati Othman
Hulu Langat
Summary
Accomplished professional with deep expertise in ITIL and SDLC concepts, complemented by extensive knowledge of IT systems. Demonstrated success in people management, business process analysis, and strategic outsourcing decisions. Proficient in project management, operations management, and regulatory compliance, with a focus on enhancing user experience and driving innovation. Strong background in data analytics, ERP implementation, and conducting business system audits, ensuring exceptional customer service and effective change management.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Business consultant
TechnologyOne Sdn Bhd
Kuala Lumpur
2025.01 - Current
- Assisted in managing financial consulting projects delivering TechnologyOne ERP solutions aligned with client needs.
- Collaborated with stakeholders to support project execution and ensure timely delivery.
- Helped identify and mitigate commercial and technical risks to enhance system performance.
- Facilitated the development of data-driven strategies to improve client decision-making.
- Supported process improvements and digital initiatives to drive efficiencies across platforms.
Business Consultant (Business Analyst)
Suruhanjaya Syarikat Malaysia (SSM)
Kuala Lumpur
2023.05 - 2024.05
- Conducted workshops for teams leading to increased productivity and team cohesion.
- Streamlined Finance management procedures for improved efficiency and reduced costs.
- Worked with clients to define strategic objectives and develop tailored solutions.
- Evaluated and recommended technology solutions to enhance business operations.
- Initiated cross-functional collaborations that improved overall corporate culture and employee morale.
- Improved customer satisfaction rates with process improvements across departments.
- Designed new workflows, resulting in smoother operations and higher output levels.
- Assisted in the streamlining of processes to enhance operational efficiency.
- Facilitated communication between stakeholders for better understanding of project objectives.
Business Consultant
WCC Services Asia Sdn Bhd
Kuala Lumpur
2022.03 - 2023.04
- Provided post-consultation assistance on employment services solutions.
- Supported pre-analysis of new change requests from clients.
- Gathered requirements from clients for each change request.
- Coordinated communication between internal teams and clients.
- Facilitated feedback discussions on proposed solutions and designs for change requests.
- Assisted with consultation for UAT and production issues alongside QA and support teams.
- Updated Aha! and Jira when necessary.
- Prepared release notes and conducted walkthroughs with clients.
ERP Consultant, Project Manager, Application Developer
PROGRESS GROUP SERVICE SDN BHD
Cyberjaya
2019.04 - 2021.11
- Assist with post-consultations on ERP and MES software solutions.
- Manage assigned project and customer accounts, overseeing incident and change request processes until project invoicing.
- Support minor development tasks on various projects, either assigned by the development lead or selected from the kanban board in JIRA.
- Acquire skills in JIRA project management and .NET technology.
SENIOR EXECUTIVE (SENIOR SOFTWARE SUPPORT)
LAN Works Sdn Bhd
Bangsar
2018.04 - 2019.03
- Assist in managing software support activities across healthcare and human resources domains.
- Aid in configuring project implementations by establishing new customer sites and performing data verification and uploads.
- Support server administration tasks through troubleshooting and upgrading services for over 50 customer sites using Microsoft SQL Server.
- Gather business requirements and log change requests while communicating effectively with management.
- Create detailed test cases based on business blueprints and developers’ scope documents.
- Contribute to timely project delivery by ensuring all configurations are completed within specified deadlines.
SENIOR EXECUTIVE (SENIOR TECHNICAL ANALYST, LEAD)
CARGILL ASIA PACIFIC HOLDINGS SDN BHD
Kuala Lumpur
2011.12 - 2017.10
- Assisted in managing reported incidents as 2nd level application support.
- Monitored incident SLAs as queue manager and supported manager by generating team's SLA reports.
- Facilitated change request process, ensuring details were in place before approval and presenting changes in CAB meetings.
- Enhanced team processes and bridged knowledge gaps.
- Collaborated with business units to translate needs into IT solutions.
- Served as first point-of-contact for support or escalation matters.
- Coordinated with infrastructure team for hardware or database changes and updated asset management lists.
- Participated in global process improvement efforts.
- Liaised with internal and external IT vendors.
- Contributed to APAC projects as business analyst and implementor.
SENIOR EXECUTIVE (PROGRAMMER CUM APPLICATION SUPPORT)
PACIFICMAS BERHAD
Kuala Lumpur
2009.06 - 2011.11
- Assisted with reported incidents as 2nd level application support.
- Performed coding on change requests and projects.
- Analysed business requirements and built change requests for management submission.
- Liaised with vendors for integrated software related to projects, changes, and fixes.
- Coordinated as IT audit liaison for internal and external auditors.
- Acquired skills in AS/400, COBOL, and ITIL processes.
- Delivered coding changes on schedule.
- Produced IT audit reports in a timely manner.
- Completed projects within time and budget constraints.
EXECUTIVE (APPLICATION ANALYST)
iSOFT SDN BHD
Kuala Lumpur
2007.06 - 2009.06
- Assisted in transforming business requirements into workflow documentation.
- Presented finalised documentation to stakeholders, including MOH and JKR.
- Participated in project implementation focusing on data management and integration testing, including end-to-end testing, functional acceptance testing, and user acceptance testing.
- Provided post go-live support through 24x7 rotational shifts.
- Managed bugs and change requests.
- Acquired skills in SDLC cycle and project management.
- Successfully delivered five projects within time and budget constraints.
- Explored new technologies to enhance self-knowledge.
Education
Bachelor's Degree - Business Management Information System
University of Malaysia Sarawak (UNIMAS)
Sarawak 2003.06 - 2007.07
Skills
- ITIL expertise
- SDLC concepts
- People management
- Business process analysis
- Outsourcing decisions
- Innovation implementation
- User experience enhancement
- Business intelligence software
- IT systems knowledge
- Interpersonal expertise
- Project Management
- Operations management
- Regulatory compliance
- Engaging leadership style
- Staff training and development
- Business model analysis
- Data analytics
- Team work
- ERP implementation
- Staff mentoring
- Change management
- Presentation skills
- Interpersonal skills
- Planning and execution
- Business system audits
- Customer Service
- Data collection and analysis
- Project timeline management
LANGUAGES
English
Proficient (C2)
Malay
Proficient (C2)
REFERENCES
- Lukas, Koch Schneider, +491779123556, Progress Group
- Halim, +60192228418, Accenture
Affiliations
- Pickleball
- Badminton
References
References available upon request.
Timeline
Business consultant
TechnologyOne Sdn Bhd
2025.01 - Current
Business Consultant (Business Analyst)
Suruhanjaya Syarikat Malaysia (SSM)
2023.05 - 2024.05
Business Consultant
WCC Services Asia Sdn Bhd
2022.03 - 2023.04
ERP Consultant, Project Manager, Application Developer
PROGRESS GROUP SERVICE SDN BHD
2019.04 - 2021.11
SENIOR EXECUTIVE (SENIOR SOFTWARE SUPPORT)
LAN Works Sdn Bhd
2018.04 - 2019.03
SENIOR EXECUTIVE (SENIOR TECHNICAL ANALYST, LEAD)
CARGILL ASIA PACIFIC HOLDINGS SDN BHD
2011.12 - 2017.10
SENIOR EXECUTIVE (PROGRAMMER CUM APPLICATION SUPPORT)
PACIFICMAS BERHAD
2009.06 - 2011.11
EXECUTIVE (APPLICATION ANALYST)
iSOFT SDN BHD
2007.06 - 2009.06
Bachelor's Degree - Business Management Information System
University of Malaysia Sarawak (UNIMAS)
2003.06 - 2007.07