Work Type
Full TimeConsultingLocation Preference
On-SiteRemoteHybridLocation: Puchong, Selangor
Open to relocation: Yes
Nur Hasnida Mohd Ramli
APAC Productivity Apps Analyst
Puchong
Work Preference
Summary
IT professional with more than 21 years of experience in application development, application support, business process improvement, and project management, with extensive experience supporting business applications across GLCs, MNCs, and government organizations.
Started my career in IBM application development before transitioning to Microsoft Power Platform, with strong experience in developing and supporting workflow applications, business process automation, Power Apps, and Power Automate solutions. Microsoft Power Platform certified, with a strong understanding of translating business requirements into practical and sustainable technology solutions.
Experienced in managing the full application and project lifecycle, including requirements gathering, business analysis, solution design, development, testing, implementation, rollout, application support, troubleshooting, and continuous improvement. Experienced in leading projects and coordinating stakeholders, vendors, business users, and technical teams to ensure projects are delivered smoothly and business needs are met.
Strong communication, stakeholder management, and leadership skills, with the ability to act as a bridge between business users, IT teams, and external vendors. Experienced in managing application support, service issues, enhancements, system changes, vendor coordination, and operational activities while maintaining focus on business impact and service continuity.
Broad business domain experience across Finance, Sales, Human Resources, Manufacturing, and Logistics, with the ability to understand business processes and identify opportunities for technology and process improvement.
Combines strong technical knowledge with business process understanding, project leadership, application support, and stakeholder management, bringing a practical and business-focused approach to delivering technology solutions.
Overview
1
1
Certificate
23
23
years of professional experience
Work History
APAC Productivity Apps Analyst
3M Malaysia
09.2021 - Current
- Lead and support Power Platform solutions across APAC and SEA, focusing on solution design, business requirements, application support, and continuous improvement.
- Work closely with business stakeholders and end users to understand business needs, analyse processes, and translate requirements into practical technology solutions.
- Lead the end-to-end solution and project lifecycle, including requirements gathering, planning, solution design, testing, deployment, rollout, and production support.
- Provide guidance on Power Apps and Power Automate solutions, ensuring solutions are secure, reliable, scalable, and aligned with business and IT standards.
- Coordinate application enhancements and improvements across different countries and business functions, ensuring requirements and timelines are clearly managed.
- Lead troubleshooting and issue resolution for business-critical applications, working with internal IT teams and vendors to identify root causes and minimise business disruption.
- Drive process improvement and automation opportunities by working with stakeholders to simplify manual processes and improve operational efficiency.
- Provide user guidance, training, documentation, and knowledge sharing to support successful adoption of business applications.
- Manage and coordinate external vendors for enterprise applications, including Vietnam e-Invoice and Thailand ePO Conversion, ensuring delivery is aligned with business requirements, project timelines, and operational needs.
- Act as the key liaison between business stakeholders, internal IT teams, and external vendors, facilitating communication, requirement clarification, issue resolution, and project coordination.
- Prepare solution documentation, process flows, project updates, and management reports to support decision-making and effective project delivery.
Senior IT SPECIALIST
3M Malaysia
09.2013 - 01.2021
- Key person to develop, support local Malaysia applications for HR, Finance, Sourcing, Manufacturing and Sales.
- Maintained high levels of system availability by proactively resolving technical issues before they impacted users or business operations.
- Work with SEA IT team for global initiative applications.
- Desktop support for local user such as email, windows and hardware - notebook.
- Supervised and mentored to IT Internship.
- Conducted in-house training sessions for local users on software applications.
- Since we have moved the email to Outlook, I also started to develop PowerApps applications (country) to replace country lotus notes apps.
- Supervised and Mentor to IT Internship.
- Inhouse training to local user.
- Collaborated with stakeholders to define technology requirements, aligning IT strategy with organizational goals to drive effective solutions.
- Managed vendor relationships to ensure timely delivery of products and services, negotiating contract terms that met organizational needs.
SYSTEM ANALYST
CustomCodes Sdn Bhd (Subsidiary of Mesiniaga)
01.2012 - 01.2014
- Worked as System Analyst and Tester for Java applications, including the MIDA Digital Certificate Online Application.
- Performed system testing and acceptance to ensure enhancements met business requirements.
- Worked closely with developers, business stakeholders, and end users.
- Prepared system documentation, test scripts, user guides, and training materials.
- Conducted application training and supported end users.
- Provided maintenance and support for Lotus Notes and web-based applications across various organisations.
- Supported applications for PNB, Bursa Malaysia, MEPS, JPN, UiTM, Standard Chartered Bank, PETRONAS Chemicals, Bank Negara Malaysia, and other organisations.
- Managed application issues, enhancements, documentation, and user support to ensure smooth day-to-day operations.
SOFTWARE ENGINEER
Mesiniaga Berhad
01.2004 - 01.2012
- Provided key support for in-house IBM Lotus Notes applications, including Post Sales, HR, Finance, and corporate website systems, which maintained stable and reliable business operations.
- Performed end-to-end troubleshooting, root cause analysis, and resolution of application bugs and system issues to ensure uninterrupted business continuity.
- Improved system stability and reduced downtime by proactively identifying potential issues and performing regular preventive maintenance activities.
- Supported application deployment, testing, and release activities to ensure smooth and controlled production rollouts.
- Provided technical support and conducted end-user training to improve system adoption and user experience.
- Mentored IT interns by providing technical guidance and support to enhance team capability and facilitate knowledge sharing.
Education
Master of Software Engineering - Coursework and Dissertation
University Malaya
08-2010
Bachelor of Computer Science - Artificial Intelligence (Major)
University Malaya
08-2004
SPM -
MRSM Taiping
Perak01-1998
PMR -
Sek Men Seri Perak, Parit Buntar, Perak
Perak01-1996
Skills
Troubleshooting & Problem Solving
Business Process Improvement
Microsoft Power Platform
Certification
March, 2023 Microsoft Certified: Power Platform Fundamentals
Timeline
APAC Productivity Apps Analyst
3M Malaysia
09.2021 - Current
Senior IT SPECIALIST
3M Malaysia
09.2013 - 01.2021
SYSTEM ANALYST
CustomCodes Sdn Bhd (Subsidiary of Mesiniaga)
01.2012 - 01.2014
SOFTWARE ENGINEER
Mesiniaga Berhad
01.2004 - 01.2012
Master of Software Engineering - Coursework and Dissertation
University Malaya
Bachelor of Computer Science - Artificial Intelligence (Major)
University Malaya
SPM -
MRSM Taiping
PMR -
Sek Men Seri Perak, Parit Buntar, Perak
PAPER PUBLISHED
E-ConstructionWaste Exchange in Malaysia: A Preliminary Study
IEEE Xplore Digital Library.Information Technology, 2008. ITSim 2008. International Symposium on 26-28 Aug. 2008. Kuala Lumpur, Malaysia