NUR HANIZA BINTI KUBOS@KUBUS Niza
KOTA KINABALU SABAH
Summary
Dynamic professional with a proven track record in inventory management and exceptional customer service, honed at Afeeyah Trading and MOKCORNER. Skilled in problem-solving and team development, I've significantly enhanced customer satisfaction and operational efficiency. My expertise in workplace safety and customer relations drives results and team cohesion.
Overview
2
2
years of professional experience
Work History
Storekeeper
Afeeyah Trading
09.2023 - 04.2024
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Kept sales receipts and maintained accounting records.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
- Supervised guests at front counter, answering questions regarding products.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
TEARISTA(parttime Job)
MOKCORNER
08.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service (parttime Job)
THOUSAND FASHION SULAMAN
05.2022 - 05.2022
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
SPM -
SMK BANDARAYA
Kota Kinabalu03.2022
Skills
- Problem-Solving
- Store Opening and Closing
- Warehouse Operations
- Inventory Management
- Friendly and Positive
- Team Development
- Workplace Safety
- Shift Scheduling
- Customer Service
- Team Building and Leadership
- Work Planning and Prioritization
- Flexible Schedule
- Customer Relations
- Customer Response
Languages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Timeline
Storekeeper
Afeeyah Trading
09.2023 - 04.2024
TEARISTA(parttime Job)
MOKCORNER
08.2023 - 09.2023
Customer Service (parttime Job)
THOUSAND FASHION SULAMAN
05.2022 - 05.2022
SPM -
SMK BANDARAYA
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