Nurhanim Binti Mokhtrar
Regional Head Of Sales
No 40 Taman Lumut Indah 1 ,Lumut Perak
Summary
Dynamic sales leader with a proven track record at Koperasi Tentera, driving revenue growth through innovative business development and strong client relationships. Skilled in team management and operations, I excel in fostering collaboration and enhancing performance, consistently achieving strategic objectives while championing diversity and inclusion within the workplace.
Overview
16
16
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Regional Head Of Sales
Koperasi Tentera
04.2021 - 12.2025
- Increased revenue by identifying new business opportunities and closing high-value deals.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Expanded market presence with targeted marketing campaigns and strong customer relationship building.
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Drove innovation within the region by encouraging creative problem-solving approaches among team members.
- Led cross-functional teams to achieve regional goals and improve overall business performance.
- Championed diversity and inclusion efforts within the organization, promoting an inclusive workplace culture that valued individual perspectives.
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- Coordinated regional events to foster community involvement, raising brand awareness and generating new leads.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Assistant Manager
RHB Bank Berhad
01.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Consultant
Bank Simpanan Nasional
03.2018 - 12.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Built relationships with customers and community to promote long term business growth.
Personal Banker
Cimb Bank Berhad
02.2013 - 01.2018
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Promoted financial products by maintaining excellent service offering knowledge.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
Account Relationship Manager
Malaysia Building Society Berhad
02.2011 - 11.2012
- Maintained holistic perspective of client relationships on day-to-day operational and strategic levels.
- Assisted in developing targeted marketing campaigns aimed at specific industries or regions relevant to my portfolio of accounts.
- Identified growth opportunities within existing accounts by analyzing trends and market data, driving incremental revenue gains.
- Delivered presentations showcasing product features and benefits to prospective clients, closing deals more effectively.
Outlet Team Leader
RHB Bank Berhad
03.2010 - 07.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Education
High School Diploma - Diploma In Banking
Universiti Teknologi Mara
Johor2006
Malaysia University English Test
Perak2005
Sijil Pelajaran Malaysia
SMK Methodist (ACS), Sitiawan,Perak2002
Sekolah Menengah Kebangsaan Methodist ACS Sitiawan , Perak
Perak2000
Ujian Pencapaian Sekolah Rendah 1997
1997
Skills
Team management
Operations management
Innovation and creativity
Human resources management
Client relationships
Relationship building
Meetings and presentations
Business development
Staff training and development
Public speaking
Talent acquisition
Sales planning
Business forecasting
Budget administration
Problem-solving aptitude
Certification
Unit Trust Scheme
Timeline
Regional Head Of Sales
Koperasi Tentera
04.2021 - 12.2025
Assistant Manager
RHB Bank Berhad
01.2020 - 02.2021
Sales Consultant
Bank Simpanan Nasional
03.2018 - 12.2019
Personal Banker
Cimb Bank Berhad
02.2013 - 01.2018
Account Relationship Manager
Malaysia Building Society Berhad
02.2011 - 11.2012
Outlet Team Leader
RHB Bank Berhad
03.2010 - 07.2011
High School Diploma - Diploma In Banking
Universiti Teknologi Mara
Malaysia University English Test
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Methodist ACS Sitiawan , Perak
Ujian Pencapaian Sekolah Rendah 1997