Nurhanim Binti Mokhtrar
Regional Head Of Sales
No 40 Taman Lumut Indah 1 ,Lumut Perak
Summary
Dynamic sales leader with a proven track record at Koperasi Tentera, driving revenue growth through innovative business development and strong client relationships. Skilled in team management and operations, I excel in fostering collaboration and enhancing performance, consistently achieving strategic objectives while championing diversity and inclusion within the workplace.
Overview
16
16
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Regional Head Of Sales
Koperasi Tentera
04.2021 - 12.2025
- Increased revenue by identifying new business opportunities and closing high-value deals.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Expanded market presence with targeted marketing campaigns and strong customer relationship building.
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Drove innovation within the region by encouraging creative problem-solving approaches among team members.
- Led cross-functional teams to achieve regional goals and improve overall business performance.
- Championed diversity and inclusion efforts within the organization, promoting an inclusive workplace culture that valued individual perspectives.
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- Coordinated regional events to foster community involvement, raising brand awareness and generating new leads.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Assistant Manager
RHB Bank Berhad
01.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Consultant
Bank Simpanan Nasional
03.2018 - 12.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Built relationships with customers and community to promote long term business growth.
Personal Banker
Cimb Bank Berhad
02.2013 - 01.2018
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Promoted financial products by maintaining excellent service offering knowledge.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
Account Relationship Manager
Malaysia Building Society Berhad
02.2011 - 11.2012
- Maintained holistic perspective of client relationships on day-to-day operational and strategic levels.
- Assisted in developing targeted marketing campaigns aimed at specific industries or regions relevant to my portfolio of accounts.
- Identified growth opportunities within existing accounts by analyzing trends and market data, driving incremental revenue gains.
- Delivered presentations showcasing product features and benefits to prospective clients, closing deals more effectively.
Outlet Team Leader
RHB Bank Berhad
03.2010 - 07.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Education
High School Diploma - Diploma In Banking
Universiti Teknologi Mara
Johor2006
Malaysia University English Test
Perak2005
Sijil Pelajaran Malaysia
SMK Methodist (ACS), Sitiawan,Perak2002
Sekolah Menengah Kebangsaan Methodist ACS Sitiawan , Perak
Perak2000
Ujian Pencapaian Sekolah Rendah 1997
1997
Skills
Team management
Certification
Unit Trust Scheme
Timeline
Regional Head Of Sales
Koperasi Tentera
04.2021 - 12.2025
Assistant Manager
RHB Bank Berhad
01.2020 - 02.2021
Sales Consultant
Bank Simpanan Nasional
03.2018 - 12.2019
Personal Banker
Cimb Bank Berhad
02.2013 - 01.2018
Account Relationship Manager
Malaysia Building Society Berhad
02.2011 - 11.2012
Outlet Team Leader
RHB Bank Berhad
03.2010 - 07.2011
High School Diploma - Diploma In Banking
Universiti Teknologi Mara
Malaysia University English Test
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Methodist ACS Sitiawan , Perak
Ujian Pencapaian Sekolah Rendah 1997