NURHANA BINTI ROSLAN
George Town, Penang
Summary
Detail-oriented professional with a solid educational foundation in data analysis and hands-on experience in consulting operations and commercial contract support. Proficient in managing and validating data to ensure accuracy and relevance, I am eager to leverage my analytical skills to support sales forecasting and planning initiatives. In my current role, I collaborate closely with cross-functional teams to facilitate seamless operational workflows. Committed to continuous learning and growth, I aim to provide valuable insights in preparing and analyzing data relevant to sales operations. With a collaborative mindset and a strong focus on delivering customer value, I am prepared to engage effectively with stakeholders and contribute to the success of team objectives.
Overview
6
6
years of professional experience
Work History
Sales Operations Analyst (CCS-Consulting Ops Specialist I)
S&P Global
05.2022 - Current
- Contributed to streamlining processes and supporting operational workflows within Consulting Operations and Commercial Contract orders.
- Managed and analyzed contract data, ensuring accuracy and compliance with business requirements.
- Currently been involved in the cross-training within Commercial Contract Support (CCS) team for the CSM and CSM+ processes.
- Working on the Platts cases that Includes User Management, New logos, Amendment, Renewal, Conversion signed paperwork workflow processes which mainly requires performing extract data entry into Salesforce for Platts quote creation of subscriptions and manage opportunity as part of the quote process.
- Attending APAC team huddle daily to inform about open or pending cases, any escalations need to be made and team updates.
- Involved in the LEAN Project for the ConsOps OM Case Migration to the CCS queue.
- Validate and process consulting orders in Salesforce.
- Consolidate final order package with documentation required (approval/PO/email agreement) for Order Processing.
- Ensure timely and accurate submission for the set up in SAP.
- Follow-up with the pursuit leads, Sales coordinator and Project Manager for the information that are required for the sales.
- Update the Sales log and Backlog for the processed order.
- Set up & maintain the project status in the Serena system.
- Submit billing request to Order Management Consulting for the processed order.
- Route the approval for the Proforma of the consulting project to each Business lead for the business line involved.
- Create the project ID using Serena In-house Software for the consulting project for the project time-tracking sheet.
- Attending any ad-hoc meeting that requires.
- Proficiency in Salesforce and Microsoft Excel.
Sales Operations Analyst (Sales Operations)
IHS Markit
09.2021 - 12.2021
- Operationally support a global team.
- Working on the data staging and research of the large datasets.
- Collaborate with sales leadership, operations team and cross-functional teams to help find ways to create cost-effective business processes.
- Perform general data entry and data management.
Risk & Control Analyst (Fraud Operations)
Citigroup Transaction Services Malaysia, CTSM KL
02.2021 - 06.2021
- Prepared and updated the daily, weekly and monthly of the MIS reporting in a timely manner.
- Ensured one country's daily reporting of cards, banking and authorization is clearly and accurately updated in the tracker.
- Ensured NICE application call recording tracking are completed within timeframe.
- Performed Governance and QA monitoring through MCA framework and documentation.
- Reviewed the authorization documents and forms for each country through MCA thoroughly and ensure that all the details in the documents fulfilled the standard Global Operating Procedures in Citi and escalate immediately for any breaches noted.
- Attended the monthly governance meetings for each country.
- Provided simplification towards sampling methodology in QA by trying to learn and perform the simple automation using macro VBA.
Research Assistant
Universiti Utara Malaysia (UUM)
08.2019 - 12.2019
- Be appointed as the research assistant at CETMA, UUM in assisting the Study of effectiveness of transition courses before retirement using Qualitative Science techniques.
- Assisted in collecting the data by reaching out to the respondents who are retired and will be retired soon using phone calls and the call was recorded and saved.
- Assisted in a study on the effectiveness of transition courses for retirees, employing qualitative research techniques.
- Collected and analyzed data from interviews, transcribing recordings and conducting template analysis.
Education
Bachelor of Science - Decision Science, Minor in Human Resources Management
Universiti Utara Malaysia
Sintok, Kedah09.2019
Master of Science - Data Analysis
Universiti Utara Malaysia
Sintok, Kedah09.2020
Skills
- Analytical Skills: Highly skilled in collecting, managing, and analyzing market data throughout the academic studies
- Software Proficiency: Proficient in Microsoft Excel and Salesforce, with a strong willingness to learn data visualization tools such as Power BI Additionally, I have experience with software including IBM SPSS Statistics, SAS Enterprise Guide and Miner, Arena Simulation, Vensim PLE, R Studio and SQL
- Communication: Excellent verbal and written communication skills in English, with a proven ability to collaborate effectively with cross-functional teams, including Order Management, Consulting, Finance, Legal, Sales, and Client Services in my current role
- Research: Experienced in conducting market research and data analysis to identify industry trends and developments during my academic pursuits
Accomplishments
- Dean's Award (School of Quantitative Sciences, UUM)
- First Semester, Academic Session 2015/2016.
- Second Semester, Academic Session 2017/2018.
- First Semester, Academic Session 2018/2019.
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Extracurricular Activity
Academic Mobility Exchange for Undergraduate (AMERTA) at Airlangga University, Surabaya UNAIR (8 August to 16 December 2017) Participated in the Academic Mobility Exchange Program at Airlangga University, Indonesia for one semester enhancing cultural awareness and collaborative skills. Joined Airlangga Youth Asean+3 Conference and Culture Program at UNAIR. Able to grab the opportunity by travelling around beautiful places in Indonesia such as visited Mount Bromo in Bromo Tengger Semeru National Park and Ijen Crater in Banyuwangi.
Timeline
Sales Operations Analyst (CCS-Consulting Ops Specialist I)
S&P Global
05.2022 - Current
Sales Operations Analyst (Sales Operations)
IHS Markit
09.2021 - 12.2021
Risk & Control Analyst (Fraud Operations)
Citigroup Transaction Services Malaysia, CTSM KL
02.2021 - 06.2021
Research Assistant
Universiti Utara Malaysia (UUM)
08.2019 - 12.2019
Master of Science - Data Analysis
Universiti Utara Malaysia
Bachelor of Science - Decision Science, Minor in Human Resources Management
Universiti Utara Malaysia
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