NURHALIZA SHAZWANI MOHD HALIM
Sales Associate
Taman Kasawari
Summary
I am someone who is interested in developing the social skills in any field. On the other hand, I’m dependable and often seek new experience. Thus, I’m able to work under pressure and strict deadline. Challenging myself to think out of the box and different than others in a positive way.
Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Sales Associate
HR One Stop Motor
11.2024 - Current
- Assisted customers in choosing the right vehicle for their needs, resulting in increasing in monthly sales.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Takaful Advisor
Prudential BSN Takaful
12.2023 - 04.2024
- Advising clients on how to protect against risks. Offer comprehensive advice on different area of financial planning.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
Sales Assistance and Barista
Larizz DKC Melaka
11.2022 - 10.2023
- Provide customer service in a retail setting. Organizing, directing and controlling. Controlling including monitoring, is a process to ensure what is supposed to be done is being done. Take customer orders and prepare and serve menu items according to their preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Assembly Department
VINANO Precision Engineering
03.2022 - 08.2022
- Control and implement electrical wiring and manage engineering products, delivering on time. Ensure the installations and applications are in line with customer needs and safety standard.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Technician Intership
Imavest Honda Service Center
11.2016 - 04.2017
- Repair, installs, replaces and services various types of equipment and system.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Education
BACHELOR OF MECHANICAL ENGINEERING TECHNOLOGY - Maintenance Technology
UTEM
MELAKA 04.2001 -
Diploma - Mechanical Engineering
POLITEKNIK NILAI
Negeri Sembilan 04.2001 -
Skills
- Autocad
- Branding
- Marketing
- Customer service
- Customer needs assessment
- Teamwork and collaboration
- Listening skills
- Inventory control
- Time management
- Relationship building
References
Encik, Midzi, Manager, +60 12-3260046, Imavest Honda
Timeline
Sales Associate
HR One Stop Motor
11.2024 - Current
Takaful Advisor
Prudential BSN Takaful
12.2023 - 04.2024
Sales Assistance and Barista
Larizz DKC Melaka
11.2022 - 10.2023
Assembly Department
VINANO Precision Engineering
03.2022 - 08.2022
Technician Intership
Imavest Honda Service Center
11.2016 - 04.2017
BACHELOR OF MECHANICAL ENGINEERING TECHNOLOGY - Maintenance Technology
UTEM
04.2001 -
Diploma - Mechanical Engineering
POLITEKNIK NILAI
04.2001 -
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