Nurhalima Nurzaman
Assistance Store Manager
Selangor,Petaling Jaya
Summary
Dynamic leader with proven success in driving sales growth and enhancing customer experience at Sephora Shah Alam. Skilled in POS systems operations and fostering team collaboration. Achieved consistent sales increases by implementing effective business strategies and promoting a positive work culture. Excelled in staff training, inventory management, and achieving performance goals.
Overview
19
19
years of professional experience
6
6
Certifications
Work History
Assistant Store Manager
Sephora Shah Alam
07.2017 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Store Manager
The Body Shop The Curve
11.2012 - 05.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Store Manager
Elianto
02.2006 - 05.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
PRA DIPLOMA - Engineering Eletrical
Linton University
Negeri Sembilan2005
Skills
POS systems operations
Systems and software programs
New-Hire Training
Order management
Staff Scheduling
Product and service sales
Customer experience
Sales growth
Stock management
Operations
Goals and performance
Certification
Sephora Experience 201
Timeline
Sephora Experience 201
06-2024
Sephora starting together 2024 ( SEA)
02-2024
Consequences to the Company
10-2023
Managing Absenteeism & poor performance
08-2023
Long service award 7 years
07-2023
Store best growth Vs budget 2019
04-2019
Assistant Store Manager
Sephora Shah Alam
07.2017 - Current
Store Manager
The Body Shop The Curve
11.2012 - 05.2017
Store Manager
Elianto
02.2006 - 05.2012
PRA DIPLOMA - Engineering Eletrical
Linton University