Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
Hi, I’m

NUR HAFIZA MOHAMAD

Supervisior
SHAH ALAM, SELANGOR
NUR HAFIZA MOHAMAD

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

19
years of professional experience
8
years of post-secondary education
2
Languages

Work History

MULTI CARGO EXPRESS SDN BHD
SHAH ALAM, SELANGOR

Supervisor/Team Lead
11.2007 - Current

Job overview

  • Export Supervisor - Handle all export shipment (Sea) including nomination shipment
  • Compile rates from carrier/liner for marketing & overseas agent
  • Send monthly rates promotion to overseas agent
  • Handle enquiries and prepare quotation for key account
  • Coordinate with customer & agent to arrange for booking of containers and sailing schedule
  • Planning customer container movement to meet port closing, monitoring on cargo stuffing & container planning
  • Experience in project shipment, for customer Petronas, MHE and others. Do arrangements for cargo needed lashing or choking, include lashing certificate.
  • Coordinate with packaging companies if any for customer needed packing service before export. Basic knowledge on monitor job using Flexibags
  • Coordinate with carrier, customer & agent on preparing shipping documents such as
  • Bill of Lading, Export Declaration Form (K2), etc. Experienced in Switch BL (HBL/OBL)
  • Experienced in Application/Issuance of Certificate or Origin on each export shipment. Etc MITI, MICCI & FMM. Knowledgeable in application on MTIB permit for wood export
  • Experienced in Triangle Shipment or CrossTrade shipment
  • Monitoring downline jobs, do job closing, vendor costing, job filling
  • Send P&L to marketing ever month. Prepare P&L monthly closing for Sales Team & Department.
  • Tracked and prepared quarterly reports to present to leadership.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Identified individual employee's unique work styles and adapted management methods.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Worked with management team to implement proper division of responsibilities.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Onboarded new employees with training and new hire documentation.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated suppliers to maintain cost controls and improve operations.

UNITED LOGISTICS
SHAH ALAM, SELANGOR

Customer Service Coordinator
01.2005 - 11.2007

Job overview

  • Communicate with customer for export booking nomination.
  • Coordinated logistics for customer orders.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Worked independently with minimal supervision.

MID-AMERICA OVERSEAS
SHAH ALAM, SELANGOR

Customer Service Officer
10.2003 - 12.2004

Job overview

  • Responded to customer calls and emails to answer questions about products and services.
  • Completed data entry to record call notes, suggestions and questions.
  • Offered basic technical support for clients on wide range of company products.

Education

UiTM Shah

Diploma from Art/Design/Creative Multimedia, ceramics industrial
07.2000 - 06.2003

University Overview

GPA: 2.27 / 2.27

SM CONVENT
IPOH, PERAK

High School Diploma
01.1995 - 12.1999

Skills

    Strategic planning

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Software

MS WORDS

MS EXCELL

MS POWER POINT

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of 3 staff members.

Timeline

Supervisor/Team Lead

MULTI CARGO EXPRESS SDN BHD
11.2007 - Current

Customer Service Coordinator

UNITED LOGISTICS
01.2005 - 11.2007

Customer Service Officer

MID-AMERICA OVERSEAS
10.2003 - 12.2004

UiTM Shah

Diploma from Art/Design/Creative Multimedia, ceramics industrial
07.2000 - 06.2003

SM CONVENT

High School Diploma
01.1995 - 12.1999
NUR HAFIZA MOHAMADSupervisior