NUR HAFIZA MOHAMAD

• Export Supervisor - Handle all export shipment (Sea) including nomination shipment
• Compile rates from carrier/liner for marketing & overseas agent
• Send monthly rates promotion to overseas agent
• Handle enquiries and prepare quotation for key account
• Coordinate with customer & agent to arrange for booking of containers and sailing schedule
• Planning customer container movement to meet port closing, monitoring on cargo stuffing & container planning
• Experience in project shipment, for customer Petronas, MHE and others. Do arrangements for cargo needed lashing or choking, include lashing certificate.
• Coordinate with packaging companies if any for customer needed packing service before export. Basic knowledge on monitor job using Flexibags
• Coordinate with carrier, customer & agent on preparing shipping documents such as
• Bill of Lading, Export Declaration Form (K2), etc. Experienced in Switch BL (HBL/OBL)
• Experienced in Application/Issuance of Certificate or Origin on each export shipment. Etc MITI, MICCI & FMM. Knowledgeable in application on MTIB permit for wood export
• Experienced in Triangle Shipment or CrossTrade shipment
• Monitoring downline jobs, do job closing, vendor costing, job filling
• Send P&L to marketing ever month. Prepare P&L monthly closing for Sales Team & Department.
• Tracked and prepared quarterly reports to present to leadership.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Evaluated employee performance and coached and trained to improve weak areas.
• Identified individual employee's unique work styles and adapted management methods.
• Conducted employee evaluations to provide feedback and set expectations for future job performance.
• Worked with management team to implement proper division of responsibilities.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Onboarded new employees with training and new hire documentation.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Prepared annual budgets with controls to prevent overages.
• Evaluated suppliers to maintain cost controls and improve operations.

• Communicate with customer for export booking nomination.
• Coordinated logistics for customer orders.
• Built client list and strengthened customer relationships through consistent communication via phone and internet.
• Worked independently with minimal supervision.

• Responded to customer calls and emails to answer questions about products and services.
• Completed data entry to record call notes, suggestions and questions.
• Offered basic technical support for clients on wide range of company products.

GPA: 2.27 / 2.27