Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline
Hi, I’m

Nur Hadirah Binti Samsor

Food And Beverage
Seremban ,Negeri Sembilan
Every problem is a gift—without problems we would not grow.
Tony Robbins
Nur Hadirah Binti Samsor

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

3
years of professional experience
2
Languages

Work History

Seoul Garden Hotpot
Aeon Mall Nilai

Kitchen Crew Member
05.2021 - 05.2022

Job overview

  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
  • Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.
  • Expedited orders during peak hours, effectively reducing wait times for customers and increasing table turnover rates.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.

CHOCO LOCO M SDN BHD
Aeon Mall Nilai

Person in Charge
07.2022 - 06.2024

Job overview

  • Worked with management team to implement proper division of responsibilities.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed strong relationships with clients by understanding their needs and delivering customized solutions accordingly.
  • Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

SMK DATO SHAHRDIN LABU
LABU NEGERI SEMBILAN

Skills

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 4 staff members.
Availability
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Work Preference

Work Type

Full Time

Timeline

Person in Charge

CHOCO LOCO M SDN BHD
07.2022 - 06.2024

Kitchen Crew Member

Seoul Garden Hotpot
05.2021 - 05.2022

SMK DATO SHAHRDIN LABU

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Nur Hadirah Binti Samsor Food And Beverage