Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
NUR FUZAINA ZULKIPLI

NUR FUZAINA ZULKIPLI

CUSTOMER SERVICE EXECUTIVE
Senawang, Negeri Sembilan

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Front Office Supervisor

SUTERA HOTEL
01.2025 - Current
  • Supervised front office operations, ensuring seamless guest check-in and check-out processes.
  • Coordinated scheduling for staff, optimizing coverage to enhance service efficiency.
  • Trained new team members on customer service protocols and office procedures.
  • Managed telephone inquiries, providing accurate information and resolving issues promptly.
  • Implemented administrative policies, improving overall office workflow and communication.
  • Monitored quality of services delivered by front desk staff to maintain high standards.
  • Collaborated with other departments to enhance guest experiences and streamline operations.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Coached employees through day-to-day work and complex problems.
  • Organized documents for company communication, travel vouchers, and payment services.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.

Front Office Supervisor

Tasik Villa Resort
07.2022 - 11.2024
  • Supervised front office operations, ensuring seamless guest check-in and check-out processes.
  • Coordinated scheduling for staff, optimizing coverage to enhance service efficiency.
  • Trained new team members on customer service protocols and office procedures.
  • Managed telephone inquiries, providing accurate information and resolving issues promptly.
  • Implemented administrative policies, improving overall office workflow and communication.
  • Monitored quality of services delivered by front desk staff to maintain high standards.
  • Collaborated with other departments to enhance guest experiences and streamline operations.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Coached employees through day-to-day work and complex problems.
  • Organized documents for company communication, travel vouchers, and payment services.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.

Clinic Assistant

Negeri Sembilan Clinic
06.2019 - 06.2022
  • Assisted in patient intake processes, ensuring accurate data entry and documentation.
  • Coordinated appointment scheduling, optimizing clinic workflow and patient access to services.
  • Supported healthcare providers by preparing examination rooms and maintaining medical supplies inventory.
  • Implemented electronic health record management practices, enhancing data retrieval efficiency for clinical staff.
  • Trained new staff on clinic protocols and patient care procedures to ensure consistency in service delivery.
  • Helped front desk staff register and process patients.
  • Assisted with documenting clinic activities and updated medical records.
  • Accepted cash payments, adjusted balances and submitted records to accounting.
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
  • Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Front Office Assistant

Holiday Villa & Suites Resort
05.2018 - 05.2019
  • Managed front desk operations, ensuring efficient patient flow and appointment scheduling.
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Developed and maintained filing systems, improving document retrieval efficiency.
  • Assisted in managing office supplies inventory, reducing costs through strategic vendor negotiations.
  • Streamlined patient check-in process, enhancing overall patient experience and satisfaction levels.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.

Administrative Supervisor

Pet Whizz
01.2013 - 03.2018
  • Supervised daily operations, ensuring efficient workflow and adherence to company policies.
  • Developed and implemented training programs for new administrative staff, enhancing team performance.
  • Streamlined office procedures, improving document management and reducing processing time by 30%.
  • Coordinated scheduling and resource allocation for multiple departments, optimizing productivity across teams.
  • Managed vendor relationships, negotiating contracts to reduce costs while maintaining service quality.
  • Mentored junior staff in administrative best practices, fostering a collaborative work environment.
  • Trained new employees on company policies, procedures, software applications.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
  • Monitored front areas so that questions could be promptly addressed.

Education

Diploma In Management - Management

Poly Tech Mara College
Bangi, Selangor, Malaysia
04.2001 -

Skills

    Customer service

    Problem-solving

    Adaptability and flexibility

    Data entry

    Customer relations

    Microsoft Excel

    Computer proficiency

    Task prioritization

Software

Microsoft Excel

Microsoft Office

Timeline

Front Office Supervisor

SUTERA HOTEL
01.2025 - Current

Front Office Supervisor

Tasik Villa Resort
07.2022 - 11.2024

Clinic Assistant

Negeri Sembilan Clinic
06.2019 - 06.2022

Front Office Assistant

Holiday Villa & Suites Resort
05.2018 - 05.2019

Administrative Supervisor

Pet Whizz
01.2013 - 03.2018

Diploma In Management - Management

Poly Tech Mara College
04.2001 -

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NUR FUZAINA ZULKIPLICUSTOMER SERVICE EXECUTIVE