NUR FIRZANA BT AZMAN
SALES AND MARKETING EXECUTIVE
Kuala Lumpur,14
Summary
Results-driven professional with experience in digital marketing and customer engagement. Skilled in live selling, brand promotion, and audience interaction, with strong communication and organizational abilities. Adept at using technology and data-driven insights to enhance sales performance. Fluent in Malay, English, and Tamil, enabling effective market outreach.Recognized for fostering a positive atmosphere and resolving customer issues, contributing to overall team success and satisfaction.
Overview
2
2
years of professional experience
1
1
Language
Work History
Host
O.TWO.O
02.2025 - Current
- Conduct live streaming sessions to promote products or services.
- Engage with the audience, respond to comments, and answer questions in real time.
- Present products in an attractive and convincing manner to boost sales.
- Collaborate with marketing teams to develop promotional strategies.
- Monitor live stream analytics and improve engagement strategies.
- Maintain a positive and energetic on-screen presence.
- Ensure high-quality streaming, including proper lighting, audio, and setup.
Intern
Mahkamah Majistret & Sesyen Alor Gajah
11.2024 - 01.2025
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Barista
Zus Coffee
05.2023 - 11.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Diploma in Law
INTERNATIONAL ISLAMIC COLLEGE
Kuala Lumpur, Malaysia01-2025
High School Diploma -
Smk Dao Dol Said
Alor Gajah, Melaka, Malaysia 04.2001 -
Skills
Sales and marketing strategies
Customer engagement and retention
Live selling and product pitching
Digital marketing and social media strategies
Communication and negotiation skills
Data analysis and performance tracking
Time management and organization
IT proficiency (Microsoft Excel, PowerPoint, general tech literacy)
Timeline
Host
O.TWO.O
02.2025 - Current
Intern
Mahkamah Majistret & Sesyen Alor Gajah
11.2024 - 01.2025
Barista
Zus Coffee
05.2023 - 11.2024
High School Diploma -
Smk Dao Dol Said
04.2001 -
Diploma in Law
INTERNATIONAL ISLAMIC COLLEGE