Nur Fattihah Azahar

• Defined and integrated roles, responsibilities and processes for business team and data management organization.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

• Review, assess and approve medical claims accurately within the agreed targeted service turnaround time and respective client/ insurer claims adjudication guidelines &practices.
• Keying of claim information into the system.
• Attend to claims investigation and provide findings/chronological updates.
• Timely follow-up and follow-up on pending cases for proper closure

• Received and processed the claim from hospital and

submit to finance.

• Reconcile the statement of account (SOA) from hospital and work closely with finance.
• Prepare claims history to our member to renew the medical membership.
• Key-in claim information into the system

• Handling and contact customers regarding overdue accounts and determine reasons for non- payment .
• Maintain an accurate record about customer payment status.
• Ensure set-off/ debiting saving account has been done and credit into loan customer
• Managing on the listing given by management properly to avoid non- touched client/customer account