Microsoft
Nur Fatin Sahierah Mahyudin
Cashier
Petaling Jaya,Selangor
Summary
Dynamic and results-driven professional with extensive experience at Harvey Norman, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction and loyalty through effective communication and efficient transaction processing. Skilled in POS systems and cashier training, contributing to a knowledgeable and high-performing team.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Senior Cashier
Harvey Norman
11.2017 - Current
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Reduced wait times for customers by streamlining checkout procedures and prioritizing tasks.
- Demonstrated expertise in operating various point-of-sale systems, ensuring quick adaptation to any changes or updates.
- Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
- Provided exceptional customer service, leading to increased loyalty and return visits from patrons.
- Facilitated smooth shift transitions through clear communication of outstanding tasks and responsibilities.
- Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
- Identified opportunities for upselling, positively impacting store revenue through additional sales.
- Assisted in training new cashiers, resulting in a more efficient and knowledgeable workforce.
- Improved inventory management by conducting regular audits and promptly reporting discrepancies.
- Increased productivity within the cashier team by offering support during peak hours or staff shortages.
- Supported store promotions by accurately applying discounts and informing customers of special offers during checkout process.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Monitored areas for security issues and safety hazards.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
Front Desk Receptionist
Arokaya House
03.2015 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected Type payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Streamlined check-in processes, reducing wait times for guests.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted visitors warmly, creating positive first impression of organization.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Staff
Tgv Cinema
03.2012 - 01.2015
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Liaised with management and other departments to maintain smooth operations.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Assisted with onboarding new staff members, providing orientation and support.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Provided guidance and support to junior staff members in achieving performance goals.
- Boosted staff morale and engagement through organization of team-building activities.
- Increased team productivity with introduction of flexible work-from-home policy.
- Analyzed performance data to identify trends and areas for improvement.
- Led training sessions for new staff, equipping them with necessary skills and knowledge for their roles.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor In Architectural Studies - Architectural And Building Sciences
City Univercity Collage
Petaling Jaya12.2017
Spm - Science Education
Smk Tengku Lela Segara
Terengganu12.2012
Skills
Merchandising guidelines
Software
Excell
Wincor pos
Word
Interests
Learn a new thing
Timeline
Senior Cashier
Harvey Norman
11.2017 - Current
Front Desk Receptionist
Arokaya House
03.2015 - 10.2017
Staff
Tgv Cinema
03.2012 - 01.2015
Bachelor In Architectural Studies - Architectural And Building Sciences
City Univercity Collage
Spm - Science Education
Smk Tengku Lela Segara
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