Nur Fatin Amirah Che Pee
Summary
I have over 1 year experience in client related service in various industries. Strong interpersonal skills proven through customer satisfactions. Driven self-starter and fast learner who successfully completed given task in a short period of time. Seeking to improve the client service experience at Nielsen by implementing a personalized approach to every client.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Boutique Assistant
Minimalace Sdn Bhd
Shah Alam
11.2020 - 01.2021
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Administration Officer HR
Kumpulan Simpanan Wang Pekerja, KWSP
Kuala Lumpur
05.2018 - 06.2019
- Created, prepared and delivered reports to various departments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Troubleshot trainees concerns and recommended corrective actions to resolve issues.
- Coordinated with financial department to handle payroll for trainees.
- Processed trainee application & intake process
- Data projection & tabulation for recruitment
- Monitor & analyse trainee intake trend
- Prepare trainees allowances & budget
- Assisted in Training Program Enhancement project
Platform Seller Associate
LAZADA Malaysia
Kuala Lumpur
12.2017 - 02.2018
- Merchant Support Logistic Enquiries
- Shipping Provider Support
Internship
Bank Muamalat
Kuala Lumpur
03.2017 - 06.2017
- Completed research, compiled data and assisted in timely reporting.
- Provided clerical support, addressing routine and special requirements.
- Assisted in reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Assisted in developing a new risk monitoring tools
- Reporting
- Data Analysis
- Risk Evaluation
Education
Bachelor of Science - Actuarial Science
Universiti Teknology MARA
06.2014 - 06.2017
Diploma of Quantitative Science -
University Technology MARA
05.2011 - 05.2014
Skills
Client Service
Timeline
Boutique Assistant
Minimalace Sdn Bhd
11.2020 - 01.2021
Administration Officer HR
Kumpulan Simpanan Wang Pekerja, KWSP
05.2018 - 06.2019
Platform Seller Associate
LAZADA Malaysia
12.2017 - 02.2018
Internship
Bank Muamalat
03.2017 - 06.2017
Bachelor of Science - Actuarial Science
Universiti Teknology MARA
06.2014 - 06.2017
Diploma of Quantitative Science -
University Technology MARA
05.2011 - 05.2014
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