NUR FATIHAH FATIN BINTI ZOLKAFLI FATIN
PEMBANTU ADMIN & SUPERVISOR
Sentul, Kuala Lumpur
Summary
. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
12
12
years of professional experience
Work History
Cleaning Supervisor
Anaqi Niaga Sdn Bhd
12.2021 - Current
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Educated staff on environmentally friendly practices, incorporating sustainable methods into daily operations where possible.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
Administrative Assistant
KTM DISTRIBUTION SDN BHD
03.2015 - 05.2020
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Answered multi-line phone system, routing calls, delivering messages to driver lorry and operation team.
Sales Assistant
Pustaka Rakyat
01.2012 - 02.2015
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Executed visual merchandising strategies to attract customers and drive sales.
Education
SMK SERI GOMBAK
SERI GOMBAK12.2011
Skills
- Quality Assurance
- Schedule Management
- Client Relations
- Scheduling and Planning
- Invoicing
- Ordering cleaning supplies
- Document Control
Timeline
Cleaning Supervisor
Anaqi Niaga Sdn Bhd
12.2021 - Current
Administrative Assistant
KTM DISTRIBUTION SDN BHD
03.2015 - 05.2020
Sales Assistant
Pustaka Rakyat
01.2012 - 02.2015
SMK SERI GOMBAK
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