Microsoft Office
Nur Fatihah Abd Rahman
Secretary
Block B, Arc@Ampang Ukay ,Selangor
Summary
Professional Secretary with over 2 years of experience managing daily administrative support tasks and operations in Architecture industry plus another 7 years of experience in admintrastion. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Secretary
VERITAS ARCHITECTS
kUALA LUMPUR, Wangsa Maju
05.2020 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Drafted agendas, recorded minutes and created documents for meetings.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Implemented paperless filing system for departments.
- Handled daily scheduling tasks and provided administrative support for entire department.
Senior Customer Service Executive
Centennial Business Suites
kUALA LUMPUR, Wilayah Persekutuan
03.2019 - 04.2020
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Prepared product & services reports by collecting and analyzing customer needs.
- Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Maintained customer account information database by canceling and updating customer accounts.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Communicated professionally with colleagues, freelancers and clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Recommended products to customers, thoroughly explaining details.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
Guest Service Officer
Impiana KLCC Hotel
kUALA LUMPUR, Wilayah Persekutuan
03.2018 - 04.2019
- Delivered messages, mail and packages left for guests to hotel rooms.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Explained details regarding property to acclimate patrons to resort environment.
Guest Service Officer
Royal Chulan Damansara Hotel
Damansara Perdana , Selangor
05.2017 - 01.2018
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Planned coverage needs and organized services to support incoming special events.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Explained details regarding property to acclimate patrons to resort environment.
Administrative Assistant
RAFIQ & CO
Sungai Besi, Selangor
06.2016 - 03.2017
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized weekly staff meetings and logged minutes for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Managed Access databases converting complex data into easy-to-interpret data.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Public Relations Executive
Standard Chartered Bank
Petaling Jaya, Selangor
05.2015 - 05.2016
- Communicated with media weekly to build relationships and optimize press coverage.
- Monitored marketing content for quality, accuracy and impact.
- Reported on press coverage recaps to determine areas for improvement.
- Produced and distributed internal and external communications.
- Authored fresh and engaging press releases and prepared complete press kits.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Developed and promoted corporate brand, images and identity to media and public.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Drafted speeches for company executives and advised on media talking points.
- Taught in-house employees strategies for successful internal and external communications.
- Prepared RFP and RFQ responses for new business pitches and presentations.
Education
SPM, Account
Smk Sultan Ibrahim (1)
Pasir Mas, Kelantan 01.2010 - 12.2010
Diploma in Estate Management
Uitm Sri Iskandar
Sri Iskandar, Perak 03.2010 - 12.2013
Skills
Meeting support
Payment posting
Multi-line phone systems
Organization
Business correspondence
Assessment scheduling
Database maintenance
Office administration
Payroll Processing
Appointment Scheduling
Account reconciliations knowledge
Software
Excel
Power Point
MYOB Account
Timeline
Secretary
VERITAS ARCHITECTS
05.2020 - Current
Senior Customer Service Executive
Centennial Business Suites
03.2019 - 04.2020
Guest Service Officer
Impiana KLCC Hotel
03.2018 - 04.2019
Guest Service Officer
Royal Chulan Damansara Hotel
05.2017 - 01.2018
Administrative Assistant
RAFIQ & CO
06.2016 - 03.2017
Public Relations Executive
Standard Chartered Bank
05.2015 - 05.2016
Diploma in Estate Management
Uitm Sri Iskandar
03.2010 - 12.2013
SPM, Account
Smk Sultan Ibrahim (1)
01.2010 - 12.2010