NUR FATEHAH ATHIRAH BINTI FUAT
Manager
Subang Jaya,10
Summary
a very analytical and detailed oriented person with 7++ years of extensive experiences in providing exceptional customer services, administrating customer transactions, handle various of order, handling staff management and duties, very organised, adaptable, and can work independently well under pressures and work well in team, quick problem solving and very trustworthy and efficient in work.. i am also very firm and also very tolerant with my subordinates.. strong leadership quality and good communication skills
Overview
14
14
years of professional experience
Work History
Business Support Administrator
Generali Insurans Berhad
Melaka
01.2023 - Current
- Performing pre in-force/or post in force accuracy check on pre-determined sample size of transactions process
- Compiling the error detects and share the findings with processing team
- Tabulate accuracy rate reporting on daily/weekly/monthly basis
- Ensure all data inputting in system or manually template/report are updated/submitted daily and accurately and accordingly
- Generating user manual or SOP
- Involve in improvement project and to perform UAT on new/enhancement of process/product and system
- Processing inputting task as assigned
- Assist supervisor on daily job or reports or projects
- To conduct a training to new processor/new joiner regarding any product in the fields
- Cross checking with the teams regarding any problem occurred and to share the solutions.
- Streamlined office processes by implementing efficient administrative systems and procedures
- Served as a liaison between various departments, fostering collaboration and effective information sharing
- Developed comprehensive reports for senior management, providing valuable insights into business performance
- Coordinated staff training programs to enhance employee skill sets and overall job performance levels
Operator Production
KB Teknik Sdn Bhd
Selangor
01.2022 - 01.2023
- Conducting periodic checks on output efficiency
- Maintaining safe work environment
- Maintains cleanliness throughout facility
- Carrying out routine maintenance.
- Increased overall product quality through meticulous attention to detail during operation processes
- Conducted preventative maintenance on equipment to reduce repair costs
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately
- Conducted comprehensive training for new operators, enhancing team skills and performance
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency
- Improved product quality with meticulous attention to detail during inspection and sorting processes
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow
- Maintained organized work area by cleaning and removing hazards
- Inspected products and machines to maintain quality and efficiency
- Prepared reports and technical documentation of day-to-day production processes
- Reduced waste and increased recycling, contributing to more sustainable production practices
Manager
Pustaka Rawang Maju
Rawang, Selayang, Kepong
01.2016 - 01.2022
- Overseeing and managing the operation of the bookstore
- (get maximum sales of books and other merchandise while maintaining upkeep low)
- Planning, organizing and managing bookstore activities (developing and implementing the store's operating procedures)
- In charge of preparing and managing yearly bookstore budgets
- Accomplished multiple tasks within established timeframes
- Developed and maintained relationships with customers and suppliers through account development
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations
- Organized professional development programs for staff, leading to improved performance and skill sets
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Defined clear targets and objectives and communicated to other team members
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Developed detailed plans based on broad guidance and direction
- Identified and communicated customer needs to supply chain capacity and quality teams
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Managed senior-level personnel working in marketing and sales capacities
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Customer Service (Internship)
Nur Merang Inn Resort
Terengganu
01.2014
- Handling booking and call from the guest
- Provide rooms for guest
- Helping housekeeping in maintaining the rooms cleanliness
- Handling cash inflows and receipt.
Supervisor Cashier
Giant Hypermarket Rawang
01.2011 - 01.2012
- Handling every cashier registers
- Providing cash float in early shift or noon shift
- Make a staff roster for everyday shift
- Calculating cash in and out
- Report daily sales to sales manager
- Calculating and maintaining daily sales
- Solve problem regarding the sales price.
Skills
Office Management
Document Management
Scheduling appointments
Performance Tracking
Meeting Coordination
Time Management
PowerPoint
Eye for detail
Operations Management
Mentoring
Effective Communication
Team Collaboration
Team Development
Staff Supervision
Microsoft Office Suite
Negotiation
Conflict Resolution
Fluent in English
Human Resources Management
Driving continuous improvement
Conflict Mediation
Team recruiting
SharePoint
Teamwork and Collaboration
Customer Service
Microsoft Office
Problem-Solving
Problem-solving abilities
Data Entry
Multitasking
Multitasking Abilities
Excellent Communication
Document Review
Decision-Making
Self Motivation
Time management abilities
Adaptability and Flexibility
Critical Thinking
Team Coordination
Documentation and control
Active Listening
Organizational Skills
Staff Management
Team building
Attention to Detail
Problem-solving aptitude
Analytical Thinking
Adaptability
Strategic Planning
Task Delegation
Quality Assurance
Customer Satisfaction Evaluation
Timeline
Business Support Administrator
Generali Insurans Berhad
01.2023 - Current
Operator Production
KB Teknik Sdn Bhd
01.2022 - 01.2023
Manager
Pustaka Rawang Maju
01.2016 - 01.2022
Customer Service (Internship)
Nur Merang Inn Resort
01.2014
Supervisor Cashier
Giant Hypermarket Rawang
01.2011 - 01.2012