NUR FARRAH WAHIDA BINTI ZAHARI
Procurement
Bandar Puteri Bangi
Summary
Results-driven procurement with expertise in identifying cost-savings opportunities, managing vendors and negotiating. Proven track record of successful cost optimization and supplier performance management.
Overview
10
10
years of professional experience
Work History
Customer Resolution Analyst / Purchasing Analyst
BHP SHARED SERVICE KL
4 2020 - Current
- Handling queries related to Purchasing that raised via Case Management
- Investigate, analyze and provide resolutions for customer issues
- To ensure PO are created in a timely manner and make sure shipment arrives on time to support the site on their parts planning.
- Sourcing for repairables and service exchange vendor
- Sourcing on the indirect material.
- Work closely with the Reliability Engineer at the site, warehouse personnel, inventory on repairables and service exchange processes
- Assist warehouses on quality discrepancy from internal and external sources
- Provide support to vendors on queries regarding PO and payment
- Data analysis and identifying opportunities to improve the purchasing process
- Participate in DIFOT projects to drive the percentage to targeted KPI by engaging discussion with stakeholders and Vendors
- Involve in training to provide guidance to new joiner on purchasing process.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Created a handbook for service exchange and repairable process.
- Identified and resolved problems through root cause analysis and research.
Procurement Executive
AmMetLife Insurance Berhad
08.2018 - 04.2020
- Locate availability of supply and enhance a network of reliable suppliers to meet the overall procurement needs of the operation
- Sourcing activity for Non IT purchases
- Connect line of business with suppliers to ascertain specification and requirement
- As an advisor for line of business to conduct due diligence process
- Involve with SOP improvement.
Procurement Analyst
BASF Asia Pacific Service Center Sdn Bhd
07.2017 - 07.2018
- Contract implementation and monitoring: maintain outline agreements in SAP based on agreed terms and conditions
- Request the creation and maintenance of vendor master data in SAP, support Master Data Team
- Support Internal Business Partner with PR creation (for example support on Material group usage or source of supply to assign)
- Process incoming PR to PO (single PO creation- high value / new issued vendor/ service framework order)
- Process the PR to SPS Strategic Procurement Suite) ARIBA for sourcing request Convert PRPO conversion based on agreed terms and conditions
- Ensure PO transmission within the SLA Service Level Agreement)
- Conduct issue and error handling for automated purchase order Support Account Payable team via workcycle for invoice discrepancies if required
- Support specific country project if there is any
- For sourcing vendor and material)
Purchaser
Bright Symphony Sdn Bhd
08.2015 - 06.2017
- Assist in purchase of building materials
- Sourcing, selecting sufficient and reliable suppliers
- Negotiate on price and payment term
- Closely working with supplier on material delivery.
Buyer
Oilman Engineering And Services Sdn Bhd
11.2014 - 06.2015
- Purchase all project requirement accordance to Project Engineer
- Liaise with Engineering Department for any deficiency on the material / equipment inspection
- To procure all project requirements in a timely and cost-effective manner.
Recruiter
Agensi Pekerjaan Crest Force (M) Sdn Bhd
07.2014 - 10.2014
- Sourcing candidate and find suitable candidate to propose to client.
Education
Bachelor in Engineering Technology of Electrical -
Universiti Kuala Lumpur (British Malaysian Institute)
Diploma in Marine Electric and Electronic - undefined
Universiti Kuala Lumpur (Malaysian Institute of Marine Engineering Technology)
Skills
Vendor Management
Due Diligence
SAP ARIBA Purchase Order Management
Customer Resolution
Negotiation
Analysis
Communication Skills
Contract Management
MS Excel
Documentation And Reporting
Report Preparation
Team Collaboration and Leadership
Process enhancement
Process Improvements
Teamwork and Collaboration
Data Analysis
Adaptability and Flexibility
Accomplishments
- Key Performance Indicator (KPIs): Achieved 99% of PR to PO conversion within SLA timeframe for Repairs & Service Exchange Orders. Successfully increased DIFOT, while consistently maintaining the KPI target. 100% of Compliance Positive Assurance. Sustaining good Customer Satisfaction
- Outstanding achievement in customer satisfaction with a perfect CSAT score of 100% for the year 2022-2023, showcasing a commitment to deliver exceptional service.
- Cost saving in purchasing of repairable and in-direct material
- Bringing down Team's overdue order for expediting.
- Implement a micro improvement idea for daily report which resulted to the simplicity of process
Languages
Malay, English
Native language
Chinese (Mandarin)
Elementary
A2
References
Choy Siu May, 0123677954
Timeline
Procurement Executive
AmMetLife Insurance Berhad
08.2018 - 04.2020
Procurement Analyst
BASF Asia Pacific Service Center Sdn Bhd
07.2017 - 07.2018
Purchaser
Bright Symphony Sdn Bhd
08.2015 - 06.2017
Buyer
Oilman Engineering And Services Sdn Bhd
11.2014 - 06.2015
Recruiter
Agensi Pekerjaan Crest Force (M) Sdn Bhd
07.2014 - 10.2014
Customer Resolution Analyst / Purchasing Analyst
BHP SHARED SERVICE KL
4 2020 - Current
Bachelor in Engineering Technology of Electrical -
Universiti Kuala Lumpur (British Malaysian Institute)
Diploma in Marine Electric and Electronic - undefined
Universiti Kuala Lumpur (Malaysian Institute of Marine Engineering Technology)