Nur Farisha Ahmad Jais
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Content Moderator
Bytedance Precision
06.2020 - 10.2024
- Worked with different types of sensitive social media content from Indonesia (non-language) and Malaysia (Live stream).
- Evaluate user-generated content for compliance with platform guidelines and community standards.
- Detect and flag different types of inappropriate, harmful or sensitive material.
- Make judgement and decide whether to allow or remove contents from platform based on established policies.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved platform quality.
- Identify and report recurring issues or trends in user behavior that may require policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Work closely with other moderators and SMEs in the team to share insights and strategies for managing sensitive content.
- Engage in ongoing training to stay updated on policies, tools and best practices.
- Promote a safe online environment by addressing threats to user safety and well-being.
Customer Service Executive
Grab
11.2019 - 06.2020
- I have experience working in two departments: Grab Transport SG and GrabPay.
- Addressing customer enquiries, concerns and issues related to GrabPay transactions, account management and technical problems.
- Helping customers with issues regarding payment failures, refunds and disputes.
- Assisting with account setup, updates and troubleshooting.
- Investigating and resolving customer complaints or issues, often involving coordination with other departments.
- Providing guidance on the use of GrabPay product and resolving technical issues.
- Ensuring that all transactions and customer interactions comply with company policies and regulatory requirements.
- Gathering and documenting customer feedback to improve service quality and address recurring problems.
Education
Bachelor of Science - Biomedical Sciences
International Islamic University Malaysia (IIUM)
Kuantan, Pahang, Malaysia 09.2014 - 07.2018
Skills
Social media knowledge
Languages
Malay
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionCompany CultureInterests
Travel
Crochet
Accomplishments
Spot Bonus Award - Bytedance | April 2022
For outstanding efforts and achievements by exceeding targets and demonstrated exemplary attitudes.
Timeline
Content Moderator
Bytedance Precision
06.2020 - 10.2024
Customer Service Executive
Grab
11.2019 - 06.2020
Bachelor of Science - Biomedical Sciences
International Islamic University Malaysia (IIUM)
09.2014 - 07.2018
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