NUR FARIESHAH MOHD SALIH

SME Owner's that has an issue with their Financial Records, Statements or Taxation are the people that I have assisted into acquiring services with NNA Accounting Advisory (NNA). NNA would provide me an amount of commission for each clients. The platform I utilised in client hunting is Thread and Tiktok. My method of attracting these clients is by sharing facts and knowledge about accounting and taxation. The number of leads approaching me via Whatsapp has always been based on the trust they have from reading and engaging with my contents.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.

As a risk-taker, I venture into starting a small business from home that provides frozen food. Our first product yet our best is Samosa Big Mac followed by our freshly launched product Crab Rangoon. This business has pushed my limit in creativity, planning, costing and managing a number of tasks with very minimal assistance from my partner. A year into the business we have build a strong customer rapport from people of different background such as, housewives with kids that are fond of easy consuming food, business owners that often ordered for their office Hi-tea, people who crave for viral food and orders for small occasion such as Hari Raya Open House.

It has been a very educative journey as I have to independently R&D the product, collect data from the orders, content shooting and editing up to delivering customers' purchase.

- Handle a portfolio of 55 number of accounts altogether from the background of retail, manufacturing and services.
- Monitoring the payment. Follow up with clients who are close to the commencement date of installment as to avoid any arrears appears on not just the company system but also helps avoid the client's CCRIS have bad records of payment.
- Identified and resolved customer needs promptly and efficiently. Customer usually request for financing information and figures for them to provide their auditors. The information needs to be in the exact figures and provided within the timeline given. Providing the details at the fastest have helped the customer at ease in preparing their company's audit report.
- Collaborated with diverse teams in devising solutions to problems. Being in supervision unit require me to work together with the customer liaison unit upon any issue arise relating to the customer. Good communication and considerate discussion with the team before come up with the final decision in addressing the issue of a particular customer that I have experienced have allow problems to be solved the soonest and keeps good relationship with the customers.
- Addressed concerns or complaints by working with staff and clients in identifying problems and crafting solutions. In this matter, I would refer to the experienced workers for their opinions regarding the solutions I have in mind.
- Conducted due diligence and background checks on potential customers. It is the most crucial part to check the CCRIS and CTOS of the clients as to monitor their performance of business and the ability to continue be a good paymaster.
- Employed qualitative and quantitative methods in assessing complex information into simpler and clearer insight.