Nur Faridatul Fatihah Md Yasin
Admin
Temerluh, Pahang,06
Summary
Dynamic administrative professional with a proven track record at Aqina Fruits Sdn Bhd, excelling in office management and customer service. Skilled in maintaining data confidentiality and enhancing team productivity through effective staff supervision. Recognized for implementing efficient documentation processes that improved organizational communication and reduced overhead costs.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Admin
Aqina Fruits Sdn Bhd
02.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
Boutique Assistant
Anafea Bridal Sdn Bhd
12.2020 - 09.2021
- Assisted with buying decisions by staying informed about current fashion trends and market demands.
- Contributed creative input on marketing materials used throughout the boutique including social media, in-store signage, and promotional flyers.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Managed client appointments for personalized shopping experiences, resulting in increased customer satisfaction rates and repeat business.
- Handled merchandise returns and exchanges professionally, adhering to company policies without compromising customer relationships.
- Developed loyal clientele through attentive service and strong knowledge of product offerings.
Administrative Officer
Ql Eco Farm
01.2020 - 10.2020
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Kitchen Staff Member
Pizza Hut, Restaurant Brands
07.2019 - 01.2020
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Data Entry Clerk
Inter Union Freight Sdn Bhd
01.2018 - 01.2020
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
No Degree - Industrial Engineering
04.2001 -
High School Diploma -
04.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Time management
Staff management
Recordkeeping and file management
Office management
Documentation and reporting
Schedule coordination
Decision-making
Business administration
Data confidentiality
Supplies ordering
Employee supervision
Data analysis
Presentation creation
Timesheet processing
Timeline
Admin - Aqina Fruits Sdn Bhd
02.2024 - Current
Boutique Assistant - Anafea Bridal Sdn Bhd
12.2020 - 09.2021
Administrative Officer - Ql Eco Farm
01.2020 - 10.2020
Kitchen Staff Member - Pizza Hut, Restaurant Brands
07.2019 - 01.2020
Data Entry Clerk - Inter Union Freight Sdn Bhd
01.2018 - 01.2020
Institut Kemahiran Belia Tinggi Negara Temerloh - No Degree, Industrial Engineering
04.2001 -
Smk Felda Bukit Damar - High School Diploma,
04.2001 -