Dynamic professional with extensive experience at National Film Development Corporation Malaysia, excelling in policy research and strategic planning. Known for fostering cross-functional teamwork and enhancing customer engagement. Proficient in computer applications, I effectively coordinated facility reservations, optimizing resource utilization while maintaining a friendly, positive attitude in all interactions.
Overview
2026
2026
years of professional experience
Work History
PEMBANTU TADBIR N2 (PERKERANIAN & OPERASI)
PERBADANAN KEMAJUAN FILEM NASIONAL MALAYSIA
Ampang, Selangor
03.2010 - Current
Film Services Unit Research Unit Publisher Unit
Technology Audio Visual Department 1 August 2025 – Present
Manage and coordinate facility reservation processes for production and industry-related activities.
Liaise with internal departments and external clients to ensure smooth scheduling and usage of facilities.
Ensure compliance with organizational policies, optimizing utilization of available resources.
Support administrative and operational functions to enhance service delivery.
Strategy & Policy Department 26 April 2014 – 30 July 2025
Conducted policy research, analysis, and evaluation to support strategic decision-making at the organizational level.
Prepared reports, briefing papers, and working documents for management and board-level consideration .
Monitored industry trends and government initiatives to align organizational policies with national priorities.
Coordinated research projects, stakeholder engagement sessions, and data collection for policy formulation.
Contributed to long-term strategic planning and development of frameworks that guided the organization's direction.
Marketing Department 2010– 2014
Handled book sales and distribution for organizational publications.
Conducted proofreading and content review prior to book launches to ensure accuracy and quality.
Contributed to the production and promotion of the FINAS Annual Yearbook , supporting editorial for event and marketing efforts.
HOSTEESS
RENAISSANCE HOTEL KUALA LUMPUR
Ampang, Selangor
2007 - 2009
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
BACHELOR INDUSTRY CREATIVE MANAGEMENT WITH HONOURS - INDUSTRY CREATIVE
UNIVERSITI UTARA MALAYSIA
Sintok
09-2024
Skills
Friendly, positive attitude
Customer engagement
Proficient in computer applications
Cross-functional teamwork
Timeline
PEMBANTU TADBIR N2 (PERKERANIAN & OPERASI)
PERBADANAN KEMAJUAN FILEM NASIONAL MALAYSIA
03.2010 - Current
HOSTEESS
RENAISSANCE HOTEL KUALA LUMPUR
2007 - 2009
BACHELOR INDUSTRY CREATIVE MANAGEMENT WITH HONOURS - INDUSTRY CREATIVE