Nurfarhana Syakila Sani

Work History

Customer Service Executive

Chemmart Asia Sdn Bhd

08.2024 - Current

Handled customer inquiries promptly and professionally, providing clear and helpful responses regarding products, services, and order details.
Created and sent tailored quotations to customers, ensuring clear communication of pricing, availability, and delivery timelines.
Processed purchase orders upon receipt, ensuring accuracy and adherence to company procedures.
Prioritized ex-stock items to ensure fast order fulfillment and minimize delays in delivery.
Worked closely with internal teams (sales, logistics, and warehouse) to ensure seamless order processing and timely shipping.
Generated and processed invoices for customers, ensuring accuracy and timely delivery for a smooth transaction experience.
Resolved customer concerns efficiently, maintaining a positive experience and ensuring high levels of customer satisfaction.

Procurement Executive

Sapura Resources Berhad

04.2022 - 08.2024

Processed invoices for both Sapura Resources Bhd and SRB Ventures Sdn Bhd, ensuring documentation completeness and accuracy before submission to the Finance Department.
Negotiated with vendors to ensure value-for-money purchases, managing procurement activities based on project needs and compliance with requirements.
Reviewed trade transaction documentation to ensure everything was in line with procedures and project specifications.
Created and maintained a preferred vendor list, selecting suppliers based on defined criteria to optimize supplier relationships.
Coordinated with Finance to support payment processes, ensuring timely and accurate vendor payments to enhance financial operations.
Assisted in process reviews, identifying areas for improvement in workflows and procurement procedures to increase efficiency.
Tracked invoices and Request Orders (ROs), maintaining accurate records and ensuring efficient processing and follow-up.
Participated in creating memo proposals for tenders and projects, contributing to clear communication and securing approval for project initiatives.

Coway Lady

Coway Malaysia Sdn Bhd

01.2021 - 04.2022

Provided exceptional service for Coway products, ensuring customer satisfaction through installations, maintenance, troubleshooting, and achieving service, sales, and rental collection KPIs.
Achieved 100% of monthly service KPIs and 87% rental collections, maintaining strong financial performance and effective management of customer accounts.
Worked effectively both independently and as part of a team, resolving issues, improving operations, and consistently delivering high-quality service.
Monitored and managed customer accounts, ensuring satisfaction and prompt resolution of service-related issues.

Supervisor

Zharish Resources Bhd

01.2020 - 01.2021

Supervised employees in alignment with company policies and procedures, ensuring optimal performance and compliance.
Ensured adherence to safety regulations and environmental standards, fostering a secure and compliant workplace.
Improved customer satisfaction by addressing inquiries, resolving concerns, and enhancing operational efficiency.
Monitored employee performance, providing feedback and guidance to maintain high standards and compliance.

Marketing Executive

Oriental Metal Industries (M) Sdn Bhd

09.2018 - 01.2020

Managed key documentation including Sales Orders, Delivery Instructions, Invoices, Monthly Invoice Summaries, and Sales Reports.
Ensured accuracy and timeliness of all records, supporting efficient operations and smooth processing.
Collaborated with cross-functional teams, ensuring seamless execution of sales and marketing activities while maintaining proper documentation.
Maintained up-to-date records, supporting organizational efficiency and improving workflow.

Warehouse Controller

Bina Paint Marketing Sdn Bhd

06.2015 - 08.2016

Managed warehouse operations, ensuring efficient storage, distribution, and inventory management.
Maintained accurate inventory records, conducted regular audits, and implemented adjustments to ensure stock accuracy.
Coordinated transportation logistics for vendors and customers, improving supply chain efficiency.
Monitored stock levels to prevent overstocking and understocking, optimizing inventory turnover.

Call Center Agent

Puspakom Sdn Bhd

06.2014 - 06.2015

Assisted a high volume of customers daily, always maintaining a positive attitude and striving to exceed their expectations for satisfaction.
Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Respond to incoming customer calls, taking orders, answering questions, troubleshooting issues, and providing detailed information about our servicesHelped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Respond to incoming customer calls, taking orders, answering questions, troubleshooting issues, and providing detailed information about our services

Summary

Overview

Work History

Customer Service Executive

Procurement Executive

Coway Lady

Supervisor

Marketing Executive

Warehouse Controller

Call Center Agent

Education

Bachelor in Engineering - Manufacturing Engineering (Supply Chain Management

Diploma - Mechnical Engineering

Skills

Personal Information

Software

Software

Timeline

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