Loves to explore about IT
Nurfarhana Binti Sazrul Fadzli
Team Leader
Seri Kembangan, Selangor,10
Summary
Proven leader with a track record of enhancing operational efficiency at HWC Coffee through strategic planning and staff management. Skilled in inventory control and process improvement, adept at fostering effective communication and decision-making to boost productivity. Achieved significant improvements in customer satisfaction and sales performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Software Engineer position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
HWC Coffee
11.2022 - Current
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain barista's efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve barista time management and increase productivity.
- Ensured sufficient inventory for smooth operations and marketing activities handled well
- Prepared good and well calibrated coffee to customers
Tea Barista
Tastea
03.2021 - 10.2022
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared trendy drinks such as boba milk tea
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Sales Assistant in Grocery Department
AEON Mid Valley
11.2019 - 06.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service and consistently replenished inventories to increase sales
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
High School Diploma -
Universiti Sultan Zainal Abidin
Kuala Terengganu, Terengganu, Malaysia 04.2001 -
No Degree - Accounting Stream
SMK Taman Desaminium
Seri Kembangan, Selangor, Malaysia 04.2001 -
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Schedule development
Inventory Control
Industrial hygiene
Decision-Making
Effective Communication
Certification
Induksi Sistem Latihan Dual Nasional
Interests
Cafe Hopping, Reading
During off day, will try to discover more about diversification of coffee in KL area, love to make comparison which coffee's better.
During free time will go to book store to find more reading materials especially fiction to reduce my stress after working
Timeline
Induksi Sistem Latihan Dual Nasional
07-2024
Supervisor
HWC Coffee
11.2022 - Current
Tea Barista
Tastea
03.2021 - 10.2022
Sales Assistant in Grocery Department
AEON Mid Valley
11.2019 - 06.2020
High School Diploma -
Universiti Sultan Zainal Abidin
04.2001 -
No Degree - Accounting Stream
SMK Taman Desaminium
04.2001 -
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