Mohamad Syahmi Azman
Head Of Operation
Rawang,Selangor
Summary
Accomplished Operations Manager with a proven track record at Yoss Malaysia, enhancing customer satisfaction and streamlining operations. Expert in budgeting and possesses an unsurpassed work ethic. Achieved significant cost reductions while maintaining high-quality standards. Skilled in fostering stakeholder relationships and driving strategic growth.
Overview
15
15
years of professional experience
Work History
Operations Manager
Yoss Malaysia
04.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Manager
BayLeaf Food & Beverages
12.2022 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager of Operations
UITM Puncak Alam Cafe
11.2021 - 12.2022
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Chief Operating Officer
Hannahbee Kitchen
01.2016 - 11.2021
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Project Officer
Malpro Industries
03.2010 - 09.2012
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
- Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
- Partnered with project team members to identify and quickly address problems.
- Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
- Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
- Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
- Developed and deepened relationships with key stakeholders.
Education
Diploma In Building Surveying - Architecture
UITM SRI ISKANDAR
PerakSkills
Budgeting
Timeline
Operations Manager
Yoss Malaysia
04.2024 - Current
Manager
BayLeaf Food & Beverages
12.2022 - 03.2024
Manager of Operations
UITM Puncak Alam Cafe
11.2021 - 12.2022
Chief Operating Officer
Hannahbee Kitchen
01.2016 - 11.2021
Project Officer
Malpro Industries
03.2010 - 09.2012
Diploma In Building Surveying - Architecture
UITM SRI ISKANDAR
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