Mohamad Syahmi Azman
Head Of Operation
Rawang,Selangor
Summary
Accomplished Operations Manager with a proven track record at Yoss Malaysia, enhancing customer satisfaction and streamlining operations. Expert in budgeting and possesses an unsurpassed work ethic. Achieved significant cost reductions while maintaining high-quality standards. Skilled in fostering stakeholder relationships and driving strategic growth.
Overview
15
15
years of professional experience
Work History
Operations Manager
Yoss Malaysia
04.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Manager
BayLeaf Food & Beverages
12.2022 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager of Operations
UITM Puncak Alam Cafe
11.2021 - 12.2022
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Chief Operating Officer
Hannahbee Kitchen
01.2016 - 11.2021
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Project Officer
Malpro Industries
03.2010 - 09.2012
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
- Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
- Partnered with project team members to identify and quickly address problems.
- Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
- Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
- Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
- Developed and deepened relationships with key stakeholders.
Education
Diploma In Building Surveying - Architecture
UITM SRI ISKANDAR
PerakSkills
Budgeting
Superb time management skills
Distribution center management
Expense reports
Unsurpassed work ethic
Work flow planning
Supply chain logistics
Raw materials, packaging and production
Sales background
Purchasing and procurement
Risk management
Cost reduction and containment
Budgeting and forecasting
Cost reduction strategies
Timeline
Operations Manager
Yoss Malaysia
04.2024 - Current
Manager
BayLeaf Food & Beverages
12.2022 - 03.2024
Manager of Operations
UITM Puncak Alam Cafe
11.2021 - 12.2022
Chief Operating Officer
Hannahbee Kitchen
01.2016 - 11.2021
Project Officer
Malpro Industries
03.2010 - 09.2012
Diploma In Building Surveying - Architecture
UITM SRI ISKANDAR