Dynamic leader and skilled pharmacy technician with proven expertise in team collaboration and drug inventory management. At Oratis Pharmaceutical, I enhanced team productivity and fostered strong client relationships, contributing to significant quality improvements. Expert in patient confidentiality and pharmaceutical sales, consistently exceeding targets.
Hi, I’m
Nurfarhana Basri
Pharmacy Technician
Selangor,Rawang
Summary
Overview
12
years of professional experience
Work History
MyLife HealthcareBukit Jelutong
Sales Assistant Cum Pharmacy Technician
10.2010 - 10.2011
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
- Met and exceeded sales targets consistently, contributing to overall team success.
Oratis PharmaceuticalSeksyen 15, Shah Alam
Team Leader of Pharmacy Technician
11.2011 - 01.2016
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Built strong relationships with clients through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Olive9 Pharmacy Subang Bestari
Pharmacy Technician
02.2019 - 07.2022
Job overview
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Hospital Sungai BulohSg Buloh, Selangor
Internship Student
04.2010 - 09.2010
Job overview
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Management & Science UniversityShah Alam, Section 13
Diploma In Pharmacy from Pharmacy
11.2010
University Overview
Skills
Team collaboration
Timeline
Pharmacy Technician
Olive9 Pharmacy
02.2019 - 07.2022
Team Leader of Pharmacy Technician
Oratis Pharmaceutical
11.2011 - 01.2016
Sales Assistant Cum Pharmacy Technician
MyLife Healthcare
10.2010 - 10.2011
Internship Student
Hospital Sungai Buloh
04.2010 - 09.2010
Management & Science University
Diploma In Pharmacy from Pharmacy
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