Nur Farhana Azmi

KYC Responsibilities:

• Conduct daily screening of incoming KYC. Verify Shopee usernames for voucher purposed.
• Collaborate closely with Compliance & Front Counters to address driver inquiries regarding their account status, ensuring timely resolution.
• Handle rejected KYC cases, including preparing rejection lists and overseeing OBC drafts.

Administration:

• Coordinate with Procurement for stock orders and handle office-related matters.
• Scan and email Delivery Orders to procurement upon stock arrival.
• Organize and file all Delivery Orders appropriately.
• Maintain records, such as serial numbers, for office equipment and laptops in the tracker.

Staff Management:

• Assist in managing front counter operations and workflow.
• Maintain daily attendance records for staff and prepare monthly attendance timesheets.
• Aid in the onboarding process, offering support to new hires on their start dates, including technical assistance and scheduling.

Gear & Online Sales Centre:

• Support in responding to daily incoming chats promptly.
• Ensure all chat queries are addressed before the end of the day.
• Prepare and distribute daily finance reports.

Social Media (FB & TG):

• Assist in screening and approving new member requests on Facebook.
• Monitor official & unofficial Facebook & Telegram groups to gather insights into driver concerns and perspectives on ShopeeFood.

Order Monitoring:

• Ensure timely management of driver supply to meet demand, minimizing cancellations.
• Take proactive measures during adverse weather conditions or low driver supply to maintain manageable demand.
• Collaborate with other departments to balance supply and demand effectively (Driver Ops, Comms, Marketing, Merchant).

Presentation & Slide:

• Prepared weekly and monthly slide presentation for meeting.
• Assist in creating posters in Canva for marketing purpose.

• Efficiently answer and direct incoming phone calls, ensuring prompt and professional communication.
• Provide courteous assistance to visitors, offering a welcoming environment and addressing inquiries.
• Perform comprehensive administrative duties, maintaining organized and streamlined operations.
• Facilitate travel arrangements by making bookings and coordinating logistics, ensuring smooth transitions.
• Manage schedules by organizing and scheduling meetings and appointments, optimizing time efficiency.
• Monitor and replenish supplies inventory, ensuring adequate resources for daily operations.
• Handle invoice processing and billing tasks, issuing purchase orders accurately and promptly.
• Collaborate with Sales, Client Support, and HR departments, offering valuable support to enhance workflow efficiency.
• Successfully manage ISAE audits, ensuring compliance with established standards and procedures.
• Arrange LHDN stamping processes efficiently, ensuring timely completion and accuracy.
• Liaise with government bodies regarding visa, permit, and notarization of foreign documents, ensuring legal compliance and seamless processes.

• Provide comprehensive assistance with administrative tasks, ensuring smooth operations and efficiency.
• Manage the intake process for new students, guiding them through enrollment procedures and providing necessary support.
• Actively participate in university carnivals, including events like Jom Masuk U, to promote the college and its programs.
• Engage with visitors, offering detailed explanations about the college's programs and the benefits it offers to prospective students.
• Conduct follow-up activities with new student intakes, ensuring their transition into the college is seamless and addressing any concerns or queries they may have.