NUR FARAH ZULAIKHA BINTI ZAMRI
Miri
Summary
Fresh graduate with CGPA 3.19 seeking for a full-time employment as a receptionist staff. Want to out from my comfort working zone and try something that have similarity with the field that i study. Focused on training and supporting team members in work practices in order to improve upon efficiency . I am hungry to learn more and continue to grow.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
CUSTOMER ASSISTANT
Watson Personal Care store Sdn Bhd
Miri, Sawak
3 2023 - Current
- Processed sales transactions using the point-of-sale (POS) system, handling cash, credit card payments and returns
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Contributed to team success by consistently meeting or exceeding sales targets.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted in stock management, including inventory checks, replenishing shelves, and organizing stock in storage areas.
RECEIVING CLERK
The Most Supermarket
12.2021 - 03.2023
- Managed the receipt of incoming goods, ensuring accurate verification of quantities, quality, and condition of products against purchase orders and delivery documents
- Organized and maintained inventory records, updating stock levels and ensuring accurate documentation in the inventory management system
- Coordinated with suppliers and delivery personnel to schedule and oversee deliveries, ensuring timely and efficient processing of received goods.
- Checking/collecting damage and expired product and separate according to their company.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Cop and sign whenever promoter or sales person come to check their product.
INDUSTRIAL TRAINING
Majlis Bandaraya Miri
08.2021 - 12.2021
- Assisted in the planning and implementation of municipal projects, contributing to urban development and public infrastructure improvements
- Conducted site inspections and surveys, collecting data and documenting findings to support project planning and execution
- Provided administrative support, including preparing reports, managing documentation, and assisting in the coordination of meetings and events.
- Join officemates on their campaign on different places and times.
- Collaborated with management to identify specific training needs and create customized solutions for each department.
Education
DIPLOMA IN ENTREPRENEURSHIP MANAGEMENT - Entrepreneurship
Technology College Sarawak (TCS)
Kuching, Sarawak, Malaysia 06.2019 - 05.2021
SIJIL PELAJARAN MALAYSIA (SPM) -
Sekolah Menengah Kebangsaan Bekenu
Sarawak, Malaysia 01.2018 - 04.2018
Skills
Experienced in operating POS systems for processing transactions
Familiar with handling customer inquiries and feedback through social media
Capable of assisting customers with basic technical troubleshooting for products or services
Languages (Spoken and written): Bahasa Melayu (Advanced), English (Intermediate)
References
STEFAN TAI, Store Manager, Watson Personal Care store sdh bhd, 0162717312, burnzady88@gmail.com
Languages
Malay
Native language
English
Advanced
C1
Timeline
RECEIVING CLERK
The Most Supermarket
12.2021 - 03.2023
INDUSTRIAL TRAINING
Majlis Bandaraya Miri
08.2021 - 12.2021
DIPLOMA IN ENTREPRENEURSHIP MANAGEMENT - Entrepreneurship
Technology College Sarawak (TCS)
06.2019 - 05.2021
SIJIL PELAJARAN MALAYSIA (SPM) -
Sekolah Menengah Kebangsaan Bekenu
01.2018 - 04.2018
CUSTOMER ASSISTANT
Watson Personal Care store Sdn Bhd
3 2023 - Current
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