NURFARAH NADIAH TAJUDIN
Head Of Operation
Rawang, Selangor
Summary
Seeking a position to explore career options for future. A hard-working and self-motivated. To apply and enhance my knowledge and skills where I can contribute the best of my skills that necessary for the growth of the university.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Practical trainee as accounts assistant
Hisham, Sobri & Kadir, Kuala Lumpur
1 2008 - 3 2008
- Reconcile invoices and identify discrepancies
- Enter financial transactions into internal databases
- Maintain digital and physical financial records
Doctor (Houseman)
Hospital Tengku Ampuan Afzan, Kuantan
06.2015 - 09.2015
- Managing inpatients & outpatients for Medical Department
- Provide the necessary medical treatment & preventive plan
- Work closely with other medical officers/specialist and support stuffs.
Admin & Travel Consultant
Zamar Travel &Tour Sdn Bhd
10.2015 - 3 2016
- Filling and handling daily general administration tasks
- Handling full set of accounts and ensure timely preparation/review of monthly management accounts and financial statements
- Providing information related to travel and tours for customers’ convenient travelling.
Executive Director
Raasya Solutions Sdn Bhd
03.2016 - 12.2018
- Organizing and attending meetings and preparing meeting agenda, presentation and minutes
- Managing admin and finance functions
- Develop proposals that addresses clients’ needs, concerns and objectives.
Beauty Consultant
Hannan Medispa Rawang
02.2019 - 09.2019
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
Manager of Operations
Hannan Medispa Rawang
10.2019 - 10.2021
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Manager of Operations
Seri Wajah Muslimah Aesthetic
11.2021 - 05.2022
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Assisted in recruiting, hiring and training of team members.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed time efficiently in order to complete all tasks within deadlines.
Head of Operations
Seri Wajah Muslimah Aesthetic
06.2022 - Current
- Reported issues to higher management with great detail.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Managed crisis situations effectively by developing response plans in advance.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Act as project manager for renovation of new branches by scheduling contractors, ordering materials, obtaining permits, and making sure the project runs smoothly.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Berasrama Penuh Integrasi Gombak
01.2003 - 1 2007
Foundation in Science - undefined
Unity Foundation College, Petaling Jaya, Selangor
01.2008 - 1 2009
Bachelor’s Degree of Medicine (MD) - undefined
Universitas Kristen Krida Wacana (UKRIDA), Jakarta, Indonesia
01.2015 - undefined
Skills
MS Excel
undefinedAvailability
One Month After Notice
Course Attend
Ibu Hanim - Business Sustainability Solution 2.0 Batch 14 (July - Nov 2023)
Expected Monthly Salary
MYR 5,000 – MYR 6,000 (Negotiable)
References
- Asyiqin Zulkepli
Seri Wajah Muslimah Aesthetic
Jabatan Sumber Manusia & Pentadbiran
Tel : +6011 12466024
Timeline
Head of Operations
Seri Wajah Muslimah Aesthetic
06.2022 - Current
Manager of Operations
Seri Wajah Muslimah Aesthetic
11.2021 - 05.2022
Manager of Operations
Hannan Medispa Rawang
10.2019 - 10.2021
Beauty Consultant
Hannan Medispa Rawang
02.2019 - 09.2019
Executive Director
Raasya Solutions Sdn Bhd
03.2016 - 12.2018
Admin & Travel Consultant
Zamar Travel &Tour Sdn Bhd
10.2015 - 3 2016
Doctor (Houseman)
Hospital Tengku Ampuan Afzan, Kuantan
06.2015 - 09.2015
Bachelor’s Degree of Medicine (MD) - undefined
Universitas Kristen Krida Wacana (UKRIDA), Jakarta, Indonesia
01.2015 - undefined
Foundation in Science - undefined
Unity Foundation College, Petaling Jaya, Selangor
01.2008 - 1 2009
Sijil Pelajaran Malaysia (SPM) -
Sekolah Berasrama Penuh Integrasi Gombak
01.2003 - 1 2007
Practical trainee as accounts assistant
Hisham, Sobri & Kadir, Kuala Lumpur
1 2008 - 3 2008
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