Hi, I’m
NUR FARAHNABILAH BINTI MOHD ISMAIL
CUSTOMER SERVICER OFFICER
ULU TIRAM
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service officer position. Ready to help team achieve company goals.
Overview
7
years of professional experience
14
years of post-secondary education
Work History
ToppenDesa Tebrau
Level Non-Executive
2019.10 - Current (7 education.years_Label)
Job overview
- Shopping Centre
- Industry Service
- Specialization Customer Service
- Role Customer Service
- Position, Monthly Salary MYR 2000
- A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints
- Front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features
- Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall
- Responsible for promoting and educating visiting customers about the various loyalty programmed
- Coordinate with other service within the mall, such as mall operations, facilities or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility
Ikano Handel Sdn.BhdDesa tebrau
Cashier/Retail
2017.05 - 2018.12 (1 education.year_Label & 7 education.months_Label)
Job overview
- Specialization Customer Service
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
TELEKOM MALAYSIAKuala Lumpur
Customer Service
2015.03 - 2015.12 (9 education.months_Label)
Job overview
- Industry Call Center / IT-Enabled Services / BPO
- Specialization
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Approved and terminated customer contracts upon request.
- Maintained and managed customer files and databases.
- Answered over [200-300] calls per shift to meet fast-paced call center demands.
fasilitator, Malaysia Relief Agency, MRAKuala Lumpur
Executive
2013.01 - 2014.11 (1 education.year_Label & 10 education.months_Label)
Job overview
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
POLITEKNIK JOHOR BAHRU PASIR GUDANG
from Hotel Management
2008.01 - 2011.03 (3 education.years_Label & 2 education.months_Label)
SEK.MEN.PUTERI WANGSA PUTERI WANGSA
from Accounting And Finance
2002.01 - 2006.12 (4 education.years_Label & 11 education.months_Label)
SK ULU TIRAM ( UPSR) ULU TIRAM
1996.01 - 2001.12 (5 education.years_Label & 11 education.months_Label)
Skills
Call centre
Accounting KnowledgeBasic Event OrganizingStore management
CRM
Customer Relations
Training and mentoring
Product and service sales
Inventory processes
Product knowledge
Product restocking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Level Non-Executive
Toppen
2019.10 - Current (7 education.years_Label)
Cashier/Retail
Ikano Handel Sdn.Bhd
2017.05 - 2018.12 (1 education.year_Label & 7 education.months_Label)
Customer Service
TELEKOM MALAYSIA
2015.03 - 2015.12 (9 education.months_Label)
Executive
fasilitator, Malaysia Relief Agency, MRA
2013.01 - 2014.11 (1 education.year_Label & 10 education.months_Label)
POLITEKNIK JOHOR BAHRU
from Hotel Management
2008.01 - 2011.03 (3 education.years_Label & 2 education.months_Label)
SEK.MEN.PUTERI WANGSA
from Accounting And Finance
2002.01 - 2006.12 (4 education.years_Label & 11 education.months_Label)
SK ULU TIRAM ( UPSR)
1996.01 - 2001.12 (5 education.years_Label & 11 education.months_Label)