NURFARAHIN JAMIL

Handling Import Air and Ocean shipment

Being responsible for arranging the movement of goods from destination to the customer door

Oversee the preparation of necessary shipping documents.

Liaise with customers, carrier and transport companies

Prepare all major data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, and so on) as per Customer Standard Operating Procedures.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Responded to customer calls and emails to answer questions about products and services.
• Help manage current customer account
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
• Prepare quotation to customer subject Quote to Win
• Prepare documentation airfreight (Import & Export)

• To manage overall import shipment planning, documentation & billing, to ensure proper filling, documentation, reporting & closing job
• To provide operational support to ensure all documentation meets import regulations
• To handle export preparation on draft and final pre alert
• To handle inbound and outbound including ZB declaration.
• Responded to customer calls and emails to answer questions about shipment and services.
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• Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
• Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
• Analyzed aging reports to identify trends and patterns causing missed collections.
• Contacted internal and external customers to obtain documentation to support invoices and claims.