Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic
NURFARAHIN JAMIL

NURFARAHIN JAMIL

Bayan Lepas

Summary

Diligent and passionate to grow through continuous personal and professional development. I'm a self-oriented, optimistic, patient, competent and quick learner person. I'm currently seeking for a position in a progressive organization that provide an opportunity to broaden my knowledge and capitalize my skills and abilities.

Overview

9
9
years of professional experience

Work History

CUSTOMER SERVICE EXCUTIVE

K LINE LOGISTICS SDN BHD
05.2024 - Current

Handling Import Air and Ocean shipment

Being responsible for arranging the movement of goods from destination to the customer door

Oversee the preparation of necessary shipping documents.

Liaise with customers, carrier and transport companies

Prepare all major data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, and so on) as per Customer Standard Operating Procedures.

CUSTOMER SERVICE OFFICER (AIRFREIGHT)

PEN EXPRESS WORLDWIDE M SDN BHD
06.2023 - 05.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Help manage current customer account
  • Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
  • Prepare quotation to customer subject Quote to Win
  • Prepare documentation airfreight (Import & Export)

Customer Service Coordinator

PEN EXPRESS WORLDWIDE (M) SDN BHD
04.2018 - Current
  • To manage overall import shipment planning, documentation & billing, to ensure proper filling, documentation, reporting & closing job
  • To provide operational support to ensure all documentation meets import regulations
  • To handle export preparation on draft and final pre alert
  • To handle inbound and outbound including ZB declaration.
  • Responded to customer calls and emails to answer questions about shipment and services.

Account Receivable

PEN EXPRESS WORLDWIDE (M) SDN BHD
03.2015 - 04.2018
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Contacted internal and external customers to obtain documentation to support invoices and claims.

Education

Diploma -

UniSHAMS (KUIN)
01.2014

Skills

  • Microsoft Office and Aldec & FCZ system (ZB)
  • Bahasa Melayu (Native) and English (Good)
  • Customer Support
  • Documentation And Reporting
  • Service Recommendations
  • Logistics Coordination
  • Customer Service
  • Follow-up skills

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

References

Erny Syazana, Customer Service Executive, PEN EXPRESS WORLDWIDE (M) SDN BHD, (+60)16-5208005

Languages

Malay
Native language
English
Advanced
C1

Timeline

CUSTOMER SERVICE EXCUTIVE

K LINE LOGISTICS SDN BHD
05.2024 - Current

CUSTOMER SERVICE OFFICER (AIRFREIGHT)

PEN EXPRESS WORLDWIDE M SDN BHD
06.2023 - 05.2024

Customer Service Coordinator

PEN EXPRESS WORLDWIDE (M) SDN BHD
04.2018 - Current

Account Receivable

PEN EXPRESS WORLDWIDE (M) SDN BHD
03.2015 - 04.2018

Diploma -

UniSHAMS (KUIN)
NURFARAHIN JAMIL