NUR FARAH FASIHAH BINTI AHMAD
Computer Engineering
Kuala Lumpur
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
IT System Engineer - IT Infra
BUSY BEES MALAYSIA SDN. BHD
1 2023 - Current
- Provide support to corporate office and centres in Malaysia on technical issues, hardware, network, security and operational problems (e.g., Desktops, Laptops, Multi-Function Printers, Business applications, IT/Security Equipment and Peripherals etc.)
- Respond to service requests, incidents, manage the Helpdesk ticketing system with follow up of status to stakeholders.
- Support and maintain IT Security of Enterprise anti-virus updates for endpoints, servers and networking.
- Support the procedure of IT asset update, tracking and verification activities.
- Manage the inventory of software asset and licenses.
- Liaise with vendors and other IT personnel for problem resolution.
- Creation, deletion and maintaining of email accounts for the organization.
- Administer and maintain Wi-Fi/wired LAN, WAN, VPN including firewall, routers, switches, and access points.
- In charge in IT upgrade projects for new opening centres.
- Perform related duties as required
Technical Support
THAMES TECHNOLOGY SDN. BHD
12.2017 - 12.2022
- Troubleshoot technical issues regarding any IT equipment such as printers, desktops, laptops or any network related issue.
- Ensures accurate logging incidents, service requests, access requests and changes.
- Follow up with the clients and provide accurate feedback to them.
- Completes initial diagnosis and progress all issues in a timely fashion to meet customer SLAs, resolving the incidents wherever possible.
- Direct unresolved issues to the next level of support personnel
- Participates in development of user training programs by identifying learning issues and recommending the solution of the issues.
- Consult and train the clients how to use the system and services.
- Monitoring system performance via monitoring tools.
- Act as bystander Resident Engineer at site when needed.
- Participates in preparing tender documentation.
- Perform others ad hoc tasks from the office.
IT Assistant (Intern)
CENTRE FOR INFORMATION AND COMMUNICATION TECHNOLOGY (CICT), UTM SKUDAI, JOHOR BHARU
06.2016 - 09.2016
- Improving communication skills by communicate with top level managers, IT managers, technician and general workers.
- Prepare the documentation for IT Department.
- Handling the customer on IT services.
- Help web developer to develop website for CICT.
- Design the sitemap for CICT website.
- Perform others ad-hoc task from the superior.
Education
Bachelor of Engineering (Computer Engineering) -
GPA: 2.93
Science Programme (Module 2) - undefined
GPA: 2.56
Skills
Microsoft Office / Office 365
IT Infrastructure
Troubleshooting
TCP/IP protocol
Technical Documentation and Reporting
Helpdesk operations
Remote Desktop
Application support
Adaptability and Flexibility
Task Prioritization
Time management abilities
Multitasking Abilities
Certification
IEEE Merit Award in 5th IEEE Final Year Project Exhibition Day
References
Available upon request
Timeline
Technical Support - THAMES TECHNOLOGY SDN. BHD
12.2017 - 12.2022
Certificate on SIEMENS Automation Cooperates with Education (SCE)
09-2017
Professional Certificate of Graduate Engineer (Board of Engineer Malaysia) – GE155068A
05-2017
IEEE Merit Award in 5th IEEE Final Year Project Exhibition Day
04-2017
IT Assistant (Intern) - CENTRE FOR INFORMATION AND COMMUNICATION TECHNOLOGY (CICT), UTM SKUDAI, JOHOR BHARU
06.2016 - 09.2016
IT System Engineer - IT Infra - BUSY BEES MALAYSIA SDN. BHD
1 2023 - Current
UNIVERSITI MALAYSIA PERLIS (UNIMAP) - Bachelor of Engineering (Computer Engineering),
KOLEJ MATRIKULASI MELAKA, MASJID TANAH, MELAKA - Science Programme (Module 2),