NUR FAKHRATUL SYAFIQAH BINTI MOHD ISMAIL
Shah Alam
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
KEY OPINION LEADER (KOL)
-
Shah Alam, Selangor
01.2023 - Current
- Collaborated with established brand such as Head & Shoulder and other small brands such as BossBrothers
- Built rapport with KOL manager
- Create visually appealing content that captures the essence of different cuisines and culinary techniques
- Take high quality videos for content
- Create and publish recipe
- Monitoring the success of content and ideating on ways to improve and optimise performance
Independent Distributor
Shaklee Authorized Distributor
Shah Alam, Selangor
10.2022 - Current
- Generating business opportunities
- Worked independently and with other team members to decipher problems and create solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Fullfill order by purchasing from Shaklee website and having them shipped directly to customer
- Skilled at working independently and collaboratively in a team environment.
- Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
- Reviewed customer information to suggest best products for specific needs and maintain 50% return customer rate.
Sales Representative
Cuckoo International (MAL) Sdn Bhd
10.2019 - 01.2021
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered approximately 200 customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Contacted new and existing customers to outline benefits of products.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Used CRM database to track referral and appointment data.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Diploma - Business Management
Universiti Of Malaya Center For Continuing Education(UMCCED
Skills
Recruiting
Lead Generation
Negotiation Tactics
Personnel Training
Prospecting Skills
Territory Growth
Sales Closing
Post-Sales Support
Relationship Selling
Product Management and Pricing
Product and Service Knowledge
Territory Sales
Presentation
Recruiting
Languages
Malay
Advanced
C1
English
Upper intermediate
B2
Timeline
KEY OPINION LEADER (KOL)
-
01.2023 - Current
Independent Distributor
Shaklee Authorized Distributor
10.2022 - Current
Sales Representative
Cuckoo International (MAL) Sdn Bhd
10.2019 - 01.2021
Diploma - Business Management
Universiti Of Malaya Center For Continuing Education(UMCCED
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