Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nur Faeizah bt Fadzil

Nur Faeizah bt Fadzil

Executive, Service Planning
Rawang, Selangor

Summary

Driven by operational excellence and exceptional teamwork, I streamlined processes at Perodua Sales Sdn Bhd, enhancing system performance, operation planning and customer satisfaction. My expertise in data collection and problem-solving led to significant operational improvements, demonstrating my ability to manage projects efficiently while fostering strong client relationships.

Overview

12
12
years of professional experience

Work History

Executive, Service Planning

Perodua Sales Sdn Bhd
02.2014 - Current
  • Actively participated in discharge planning process by preparing documentation reports.
  • Optimized resource allocation through effective planning and scheduling of tasks.
  • Coordinated with multiple departments participating during event planning.
  • Reduced operational costs through strategic planning, budgeting, and procurement initiatives.
  • Analyzed market trends to inform strategic planning around sourcing decisions.
  • Streamlined reporting procedures for improved efficiency and information dissemination.
  • Optimized field operations with meticulous data collection, analysis, and reporting.
  • Enhanced system performance by identifying bottlenecks and implementing strategic solutions.
  • Conducted thorough audits of existing procedures, ensuring compliance with industry regulations and company policies.
  • Increased efficiency and accuracy by regularly updating procedural manuals to reflect current best practices.
  • Communicated with team members to enforce deadlines and quality standards.
  • Collected customer satisfaction data via surveys and improved customer satisfaction by addressing concerns and resolving issues promptly.
  • Streamlined communication processes for improved client satisfaction and retention rates.
  • Collaborated with cross-functional teams to develop integrated audit approaches for complex business environments (ISO SIRIM 9001, 14001, and 3100).
  • Certified in COSWaM (Certified Operator in Scheduled Waste Management)

Customer Care Executive

Malayan Banking Berhad, MAYBANK
06.2012 - 06.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Attended workshops and seminars to continuously improve performance skills and stay current with industry trends.

Education

Bachelor of Finance (with Hons) - Finance

Universiti Utara Malaysia
Sintok, Kedah, Malaysia
04.2001 -

Skills

    Operational Excellence

    Data Collection

    Waste Management

    Teamwork and Collaboration

    Problem-Solving

    Multitasking

    Excellent Communication

    Client Relationship Management

    Procedure Development

    Project Management & Planning

Timeline

Executive, Service Planning

Perodua Sales Sdn Bhd
02.2014 - Current

Customer Care Executive

Malayan Banking Berhad, MAYBANK
06.2012 - 06.2014

Bachelor of Finance (with Hons) - Finance

Universiti Utara Malaysia
04.2001 -

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Nur Faeizah bt Fadzil Executive, Service Planning