Summary
Overview
Work History
Education
Skills
Phone
Hobbies
Expected Salary
Date of availability
Timeline
SalesAssociate
Nurfadilah Binti Sulaiman

Nurfadilah Binti Sulaiman

Sales Associate
Johor Bahru

Summary

Results-driven professional with a proven track record of reliability, efficiency, and excellence in customer engagement. Nine years of frontline experience at a globally renowned retail destination in Singapore, thriving under pressure while delivering exceptional service to clients and internal stakeholders. Recognized for superior communication skills, meticulous attention to detail, and a strategic approach to relationship-building that fosters customer loyalty and repeat business. Academic background has sharpened interpersonal and problem-solving abilities, reinforcing a collaborative, goal-oriented mindset. Committed team player dedicated to exceeding departmental objectives through initiative, adaptability, and a strong service ethos.

Overview

14
14
years of professional experience

Work History

Sales Associate

Mandai Wildlife Group
10.2015 - 07.2024
  • Led front-line retail operations across Night Safari, Singapore Zoo, and River Wonders.
  • Processed transactions using POS systems, adhering to strict cash-handling protocols.
  • Managed monthly inventory checks and collaborated with finance on stock write-offs.
  • Supported COVID-19 operations by assisting park operations and adjusting to new retail demands.
  • Trained new hires and optimized store layouts through visual merchandising.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Reasons for Leaving: Seeking growth and new industry challenges.

Medical Device Sewing Specialist

Edwards Lifesciences (S) Pte Ltd
05.2010 - 05.2013
  • Assembled life-saving medical devices by meticulously sewing delicate cow tissue under a microscope using precision tools (forceps, dental tools, scissors).
  • Handled sensitive materials and chemicals such as isopropanol alcohol (IPA) with care and safety compliance.
  • Collaborated on a team of 11+ in a sequential assembly process, mastering each production step to ensure efficiency and product integrity.
  • Consistently produced high-quality work in accordance with strict Standard Operating Procedures (SOPs) and regulatory standards.
  • Trained in and adhered to rigorous cleanroom protocols, including use of personal protective equipment (PPE) and hygiene practices to prevent contamination.

Education

Bachelor of Psychology -

Wawasan Open University

STPM - HUMANITIES/ LIBERAL ARTS STREAM

SMK Dato' Jaafar

Skills

Customer engagement

Phone

(+6) 0163565752, (+65) 91403414

Hobbies

  • Reading fantasy fiction, psychology, religious materials
  • Watching anime
  • Listening to music

Expected Salary

  • RM3500/+
  • SGD2300/+


Date of availability

  • As soon as possible

Timeline

Sales Associate

Mandai Wildlife Group
10.2015 - 07.2024

Medical Device Sewing Specialist

Edwards Lifesciences (S) Pte Ltd
05.2010 - 05.2013

STPM - HUMANITIES/ LIBERAL ARTS STREAM

SMK Dato' Jaafar

Bachelor of Psychology -

Wawasan Open University

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Nurfadilah Binti SulaimanSales Associate