NUR EZZATI BINTI MAT AJI
RETAIL, SALES AND SERVICES
PULAU PINANG,KEDAH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Head of Maxis Centre
MAXIS
4 2023 - Current
- Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring, and coaching as a role model.
- To manage in-store customer experience by creating a conducive customer journey, understanding crowd patterns, and executing smart scheduling for staff.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Customer Care Consultant
MAXIS
04.2017 - 10.2019
- Serves as a sales advisor who listens attentively to walk-in customers, deduces customers' needs, and then recommends appropriate products and services that best fit the prospective customers.
- Able to multitask in a fast-paced team environment, with the ability to operate flexible hours, including evenings, weekends, and holidays, according to store operational requirements.
SLIM TRAINEE
MAYBANK
11.2016 - 03.2017
Executive of Maxis Centre
MAXIS
10.2019 - 3 2023
- To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve - Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Customer Service Representative
VADS BERHAD
3 2016 - 9 2016
Education
Bachelor of Science - Political Science
International Islamic University Malaysia
Gombak 04.2001 -
Associate of Science - Human Science
International Islamic University Malaysia
Nilai 04.2001 -
Skills
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Outlooks
SAP ISR
CRM
Kenan
Customer Service
Friendly, Positive Attitude
Excellent Communication
Accomplishments
- Appointed as Regional Telesales Lead (Northern)
- Monitoring telesales crews that work from home and stores to make sure drive sales opportunities via inbound calling
- Replicate more talented and multitask crews to handle sales objection via calling, build confidence to close sales with proper training given
- Appointed as Regional Sales Lead (Northern)
- Job scope includes expanding Maxis Business to more Shop-In-Shop Partnership in the Market eg Mobile Device Dealers (Apple, Oppo, Samsung) Electronics Dealers (Sen Heng, Harvey Norman) sales to increase market share.
- Driving more Maxis foot prints across country including underserved market tapping into partners customer base.
- Operationalized any new launches (products, system enhancement, etc) to all Partner stores creating a platform to capture sales acquisitions.
March 2021 ‐August 2021 (Extra Task)
September 2021 ‐ September 2022 (Extra task)
References
Moses Tioh Peng Cheun
Head of Maxis Centre
0124000048
pctioh@maxis.com.my
Loo Ching Yeek
Regional Northern Manager
0124000248
cyloo@maxis.com.my
Additional Information
Willing to travel
Expected Salary: RM5500
Timeline
Executive of Maxis Centre
MAXIS
10.2019 - 3 2023
Customer Care Consultant
MAXIS
04.2017 - 10.2019
SLIM TRAINEE
MAYBANK
11.2016 - 03.2017
Bachelor of Science - Political Science
International Islamic University Malaysia
04.2001 -
Associate of Science - Human Science
International Islamic University Malaysia
04.2001 -
Head of Maxis Centre
MAXIS
4 2023 - Current
Customer Service Representative
VADS BERHAD
3 2016 - 9 2016
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