Nur Ezzati Rusli
Summary
Dynamic and assertive administrative professional with over 12 years of experience in front office and administrative operations. Streamlined office procedures to improve operational efficiency and enhance customer satisfaction through strategic problem-solving and proactive service excellence. Renowned for exceptional organizational leadership, meticulous attention to detail, and fostering a high-performing, positive work environment. Committed to driving excellence and consistently delivering outstanding results. Professional administrative expert with strong organizational and communication skills, adept at managing schedules, coordinating events, and handling confidential information. Recognized for effective team collaboration, reliability, and adaptability in dynamic environments. Proficient in Microsoft Office Suite, project management, and problem-solving.
Overview
12
12
years of professional experience
Work History
Front Office / Admin Executive
TRANS RESOURCES CORPORATION SDN BHD
04.2021 - Current
- Spearheaded front office operations with a decisive and proactive approach, ensuring a consistently professional and welcoming environment
- Streamlined office administration, correspondence, and document control, driving notable improvements in efficiency
- Coordinated and scheduled high-impact meetings, including managing high-profile arrangements for the Board of Directors and key stakeholders
- Maintained comprehensive records and databases to support seamless workflow and superior organizational performance
- Delivered top-tier customer service by efficiently managing high volumes of inquiries and ensuring timely, effective resolutions, contributing to consistently high customer satisfaction
- Developed and implemented innovative office procedures that significantly enhanced productivity and efficiency
Executive Secretary
Adat Makmur Sdn Bhd
01.2019 - 03.2021
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
Reservation Sales Agent
One World Hotel
01.2018 - 01.2019
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
Executive Lounge Attendant
MAS AWANA SDN BHD
10.2015 - 07.2016
- Provided exceptional service for improved guest experiences and increased repeat business.
- Streamlined processes for efficient service delivery, reducing wait times for clients.
- Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
Guest Service Assistant
JW MARRIOT HOTEL
06.2013 - 10.2015
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with management on initiatives aimed at boosting overall guest satisfaction scores across multiple metrics.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Maintained clean and organized front desk area, creating a pleasant first impression for arriving guests.
Front Office Assistant
DE PALMA HOTEL
01.2013 - 05.2013
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Education
Diploma - Hotel Management
Universiti Teknologi MARA (UiTM)
01.2013
Skills
- Microsoft Office Suite
- Google Workspace
- Data Entry
- Office Administration
- Records Management
- Strong Communication
- Time Management
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Multitasking
Accomplishments
- Supervised team of 2 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Malay
Native or Bilingual
Timeline
Front Office / Admin Executive
TRANS RESOURCES CORPORATION SDN BHD
04.2021 - Current
Executive Secretary
Adat Makmur Sdn Bhd
01.2019 - 03.2021
Reservation Sales Agent
One World Hotel
01.2018 - 01.2019
Executive Lounge Attendant
MAS AWANA SDN BHD
10.2015 - 07.2016
Guest Service Assistant
JW MARRIOT HOTEL
06.2013 - 10.2015
Front Office Assistant
DE PALMA HOTEL
01.2013 - 05.2013
Diploma - Hotel Management
Universiti Teknologi MARA (UiTM)
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