Nur Ezatul Nazura Mohd Saaid
Ampang
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Indoor Sales Executive
Delcol Industries (M) Sdn Bhd
05.2023 - Current
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Assist Walk in dealer and customer
- Prepare quotation to customers based on customers need and requirements.
Customer Service Representative
Concentrix Inc
02.2020 - 04.2023
- Assist seller to transfer and upload accurate products, contents, and images in Lazada Seller Profile that is provided directly by sellers for start selling in platform
- To verify and confirm all data accuracy diligently without any prejudice before products go live
- Need to edit and add-on additional data and products for Lazadaʼs existing sellers
- Maintain zero backlog on document verification and follow-up on pending sellers.
Customer Service Call Centre
RHB Banking Group
01.2018 - 06.2018
- To handle customer calls, complaints and inquiries efficiently, courteously and professionally
- To work in a team environment and support each other in multitasking and flexible working hours/days.
Cafe Executive
Bens Kitchen Sdn Bhd
01.2014 - 01.2017
- Manage transactions with customer using POS system
- Inform superior of any customer complaint also maintain good hygiene and proper grooming
- Pro-active support and work in a team to smoother the operation.
Education
Diploma in Hotel and Catering Management -
Polytechnic Metro Kuala Lumpur
05.2015 - 05.2017
Sijil Pelajaran Malaysia - undefined
SMK Taman Seraya
01.2009 - 04.2013
Skills
Microsoft Word & Excel
Teamwork
Willingness to learn
Positive Customer Engagement
Active Listening
Accomplishments
- Achieved most outstanding staff for Q4 in year 2021 and 2022
- Flexible and reliable staff on any ad-hoc tasks
Personal Information
- Place of Birth: Kajang Selangor
- Date of Birth: 06/01/96
- Gender: Female
- Nationality: Malaysian
- Driving License: D
- Marital Status: Married
References
Nadia Nanthini A/P Gunasekaran, 60122642680, nadiananthini.gunasekaran@concentrix.com
Timeline
Indoor Sales Executive
Delcol Industries (M) Sdn Bhd
05.2023 - Current
Customer Service Representative
Concentrix Inc
02.2020 - 04.2023
Customer Service Call Centre
RHB Banking Group
01.2018 - 06.2018
Diploma in Hotel and Catering Management -
Polytechnic Metro Kuala Lumpur
05.2015 - 05.2017
Cafe Executive
Bens Kitchen Sdn Bhd
01.2014 - 01.2017
Sijil Pelajaran Malaysia - undefined
SMK Taman Seraya
01.2009 - 04.2013