Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic
Nur Ezatul Nazura Mohd Saaid

Nur Ezatul Nazura Mohd Saaid

Ampang

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Indoor Sales Executive

Delcol Industries (M) Sdn Bhd
05.2023 - Current
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Assist Walk in dealer and customer
  • Prepare quotation to customers based on customers need and requirements.




Customer Service Representative

Concentrix Inc
02.2020 - 04.2023
  • Assist seller to transfer and upload accurate products, contents, and images in Lazada Seller Profile that is provided directly by sellers for start selling in platform
  • To verify and confirm all data accuracy diligently without any prejudice before products go live
  • Need to edit and add-on additional data and products for Lazadaʼs existing sellers
  • Maintain zero backlog on document verification and follow-up on pending sellers.

Customer Service Call Centre

RHB Banking Group
01.2018 - 06.2018
  • To handle customer calls, complaints and inquiries efficiently, courteously and professionally
  • To work in a team environment and support each other in multitasking and flexible working hours/days.

Cafe Executive

Bens Kitchen Sdn Bhd
01.2014 - 01.2017
  • Manage transactions with customer using POS system
  • Inform superior of any customer complaint also maintain good hygiene and proper grooming
  • Pro-active support and work in a team to smoother the operation.

Education

Diploma in Hotel and Catering Management -

Polytechnic Metro Kuala Lumpur
05.2015 - 05.2017

Sijil Pelajaran Malaysia - undefined

SMK Taman Seraya
01.2009 - 04.2013

Skills

undefined

Accomplishments

  • Achieved most outstanding staff for Q4 in year 2021 and 2022
  • Flexible and reliable staff on any ad-hoc tasks

Personal Information

  • Place of Birth: Kajang Selangor
  • Date of Birth: 06/01/96
  • Gender: Female
  • Nationality: Malaysian
  • Driving License: D
  • Marital Status: Married

References

Nadia Nanthini A/P Gunasekaran, 60122642680, nadiananthini.gunasekaran@concentrix.com

Timeline

Indoor Sales Executive

Delcol Industries (M) Sdn Bhd
05.2023 - Current

Customer Service Representative

Concentrix Inc
02.2020 - 04.2023

Customer Service Call Centre

RHB Banking Group
01.2018 - 06.2018

Diploma in Hotel and Catering Management -

Polytechnic Metro Kuala Lumpur
05.2015 - 05.2017

Cafe Executive

Bens Kitchen Sdn Bhd
01.2014 - 01.2017

Sijil Pelajaran Malaysia - undefined

SMK Taman Seraya
01.2009 - 04.2013

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Nur Ezatul Nazura Mohd Saaid